Technical Service Manager

5 months ago

Taupo, New Zealand Inchcape Full time

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community. At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

**About the Role**:
Due to growth a rewarding opportunity has arisen for a highly motivated and enthusiastic Technical Service Manager to join the team in Auckland NZ.

As the Automotive Technical Service Manager, you will be responsible for leading and managing our dealer network to ensure prompt and effective resolution of customer inquiries and technical issues. You will play a critical role in providing expert guidance and support to our dealers, to uphold our reputation for excellence in technical assistance. This role is responsible for supporting the dealer network offering technical support across our brands, Subaru KGM & LDV and is the key role with the national distributor.

Further to the above the duties and responsibilities will include but are not limited to the following:

- Lead, mentor, and motivate our dealers technicians to deliver exceptional customer service and technical assistance.
- Develop and implement strategies to optimize technical support processes and improve efficiency.
- Establish and maintain effective communication channels with dealers, and internal stakeholders to ensure timely resolution of technical issues.
- Provide technical expertise and guidance to support team members in troubleshooting complex automotive systems and components.
- Collaborate OEMs to relay customer feedback and contribute to product improvement initiatives.
- Analyze technical support data and metrics to identify trends, patterns, and areas for improvement.
- Stay updated on industry trends, advancements, and best practices in automotive technology and technical support.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
- Enjoy more time doing what you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our **employee benefits program** including a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Visit our website to discover more about our workplace culture.

**About you**:

- Qualification in Automotive Engineering, Mechanical Engineering, or related field.
- Proven experience in a technical support or customer service management role within the automotive industry.
- Strong technical expertise in automotive systems, diagnostics, and repair procedures.
- Excellent leadership and management skills with a track record of building and motivating high-performing teams.
- Exceptional communication and interpersonal skills with the ability to effectively interact with customers and internal stakeholders.
- Analytical mindset with the ability to analyze data and metrics to drive informed decision-making.
- Customer-focused approach with a commitment to delivering outstanding customer service.
- Exposure to the management and operations of vehicle service departments within a dealership environment or similar
- Be technically competent in all areas of the modern motor vehicle
- Have experience and the ability to build, lead and sustain high performing teams
- A full New Zealand drivers licence
- Tertiary qualifications in business or a related discipline within the automotive industry

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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