Oracle Cx Consultant

4 days ago

Auckland City, New Zealand Ideqa Full time

**About Ideqa**

Ideqa is a well established Australasian Oracle Cloud Partner specialised in the delivery, integration and support of Oracle Customer Experience (CX) SaaS, PaaS and IaaS solutions. We help organisations transform their business with smart cloud solutions. We have implemented solutions for Australasian businesses in a wide range of industries, including telcos, utilities, education, banking and insurance. Customer Experience is a journey and we are committed to being a partner for the long haul and supporting our clients every step of the way.

We have a small but skilled team who are the key to our success. We are a growing business so there are lots of opportunities for personal development and growth.

**The Role**

We are looking for multiple experienced Oracle CX Consultants (Technical, Functional or Techno Functional), with industry experience to be experts on our solution implementations. As we work with many different customers in many different industries you will enjoy variety in the work you are doing. Some of the key areas of the role are:

- Full cycle project implementation, support and enhancement/optimisation projects
- Analysing business processes and providing solutions using Oracle software
- Gathering customer requirements and conducting gap analysis
- Performing system configuration, installation, data migration and testing
- Conducting user training and support activities
- Coordinating with the technical team on solution design, programming and validation
- Travelling domestically and internationally to customer sites
- Assisting with Pre-sales activities

**Requirements**:
**Qualifications, Skills and Experience**
- You have a degree in Computer Science, Information Systems, Engineering, Business Administration, Accounting, or related
Certified Oracle CX Sales Implementer, with certification badge for Oracle CX Sales 2021 (or later) Implementation Essentials (1Z0-1061-21)

Certified Oracle B2B Service Implementer, with certification badge for Oracle B2B Service 2021 (or later) Implementation Essentials (1Z0-1064-21)
- You have at least 3 years’ experience implementing CX, Sales, Marketing, Commerce or equivalent systems
- You have a minimum of 2 full-cycles on an implementation of one of the above projects
- You have knowledge of business processes in at least one of the following areas: Service, Sales, Marketing, Commerce, AI, Bot
- You have excellent oral and written communication skills
- You are accountable, initiative and able to take ownership
- You have excellent analytical and problem-solving skills
- You have strong time-management skills and are able to work in a fast-paced environment

**Benefits**

**What Ideqa offers**

We offer you a range of things, on top of a competitive package that, collectively, makes for a more valuable and meaningful experience. Here’s just some of what we have to offer:

- We love CX_

At Ideqa, we’re passionate about everything CX. When you work for us, you’re not just a number, pigeon-holed into a small boring box. We believe in the collaborative power of our people which makes it a pretty special place to work because you get to be a part of everything.
- We are all client-facing_

We don’t have account managers - all our roles are customer facing so, regardless of the project, everyone in the team gets to work directly with, and provide advice to, our clients which always keeps things fresh and exciting and you learn a lot along the way.
- Self-development is part of the gig_

Everyone has personal goals and we can help you get there. We provide lots of mentoring opportunities and also spend just as much time nurturing our people’s soft skills, such as communication and business acumen, as we do helping them become even more awesome at their core role skills.
- Variety is the spice of life_

We guarantee that your ‘everyday’ at Ideqa will be interesting, varied, challenging and fun You’ll get to work on a great range of client projects and also enjoy all the benefits that come with us having a close partnership with the juggernaut that is Oracle.
- Fun, fun fun_

While our close-knit team may be small, it’s still mighty and full of talented, good-hearted people who love what they do which helps bring out the best in everyone. We have a lot of fun in the office (and outside of it) which is helped along by the fact that we’re located in one of the trendiest parts of the city with some of the best stores, cafes, bars and restaurants on our doorstep.
- Environmentally-conscious_

We’re very conscious of the environment and the impact of our footprint. As part of that, we are just about to move into a cool, new state of the art, enviro office that ticks all the boxes when it comes to being sustainable and doing our bit for the environment.
- Career elevation_

We also offer lots of mentoring opportunities as well as full Oracle CX training & certification through the Oracle University. There’s also lo

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