Front Desk Receptionist

3 weeks ago


Auckland CBD, New Zealand SOAuckland Full time

**SO/ Auckland** is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s Avant-Garde design and creative approach to the world of luxury.

We are currently look for **Receptionists** who are passionate about the Guest Journey & Experience to come join us in the front row at **SO/ Auckland** and become a part of Accor's lifestyle brand collective **Ennismore**.

**THE ROLE**

Our **Receptionists** will provide excellent quality service to the hotel guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
- Maintain strict security procedures with credit and cash transactions and accounting procedures
- Maintain communication channels between Hotel guests and all Hotel departments
- Positively respond to all queries (both internal and external), redirect to departments as required
- Assist with car / hotel doors and guest luggage
- Operate solution center effectively, handling all calls promptly and professionally
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge
- Ensure every guest interaction is handled in line with the SO values and service standards.

**THE PERSON**
- Previous experience in a role that is guest facing, preferably in a Hotel environment
- Knowledge of Opera or a similar property management system preferable
- Exceptional grooming & articulate in communication
- Excellent organization and time management skills
- Ability to work varied shifts including weekends and public holidays
- Excellent verbal and written communication skills

**SO/ Benefits**
- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: From $24.65 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Auckland CBD, Auckland: Reliably commute or planning to relocate before starting work (required)



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