Customer Service Rep

5 days ago

Dunedin, New Zealand Noel Leeming Full time

Company Description
The Warehouse Group is the parent brand that owns and supports The Warehouse, Warehouse Stationery, Noel Leeming, and Torpedo7.

Based in Northcote, The Warehouse Group’s Store Support Office is home to over 1000 team members who work in centres of excellence, supporting all brands and locations across the Group. Our speciality areas include People Support, Marketing, Technology, Finance, Logistics, and Customer Engagement - but no matter which department you find yourself in, there is always an opportunity to support a range of brands, locations, and people.

**Job Description**:
This role sits as part of our Customer Care admin team, who play a crucial role within business, by assisting our phone-based customers and being brand ambassadors.

Reporting to the Customer Care Coach( team leader), the primary goal for our Administrators is to ensure that our customers are provided with an exceptional level of service, by achieving a resolution for both the customer and business, in a fast yet efficient manner.
**The core duties for this role are:
**- Processing and editing transactions where needed, issuing credits, and refunds, where validated.
- To identify opportunities to improve customer experience by decreasing customer effort.
- Ensuring all customer conversations are recorded factually and concisely, without personal bias.
- Proactively record fraud cases into our Risk Register.
- Cross check orders made via Finance Now.
**This is a permanent, full-time role with hours from**:
**Monday 8:00am - 5:30pm**
**Tuesday 8:00am - 5:30pm**
**Wednesday 8:00am - 5:30pm**
**Thursday 8:00am - 5:30pm**
**Friday 8:00am - 5:30pm**

**Qualifications**:
We are looking for a proactive, self-driven, team player, that truly “gets” what it means to be customer focused. Working within our busy team, requires someone that operates with urgency and accuracy, attention to detail is paramount to the success of this role.
**Further key skills and experience**:

- 2+ years within an Administration based role, having exposure to basic accounting is advantageous but not essential.
- Having previously worked in a call centre environment will set you a head of the pack.
- Ability to prioritize work load efficiently, whilst working autonomously or as part of a team.
- A curious and inquisitive ‘owners’ mindset’.
- Task and result orientated, ability to see a case through to completion.
- Excellent communication skills, both verbal and written.

Above all this role is about having the right attitude - we are after someone that prides themselves on their strong ethic and positive demeanor.

Additional Information
These opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast paced environment.

  • Customer Service Rep

    4 days ago

    Dunedin, New Zealand Contact Energy Full time

    Company Description **Watch our video on how you can put your #HumanEnergy where it matters!** **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou...

  • Customer Service Rep

    1 week ago

    Dunedin, New Zealand Contact Energy Full time

    **Company Description** **Watch our video on how you can put your #HumanEnergy where it matters!** **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou...

  • Customer Service Rep

    2 weeks ago

    Dunedin, New Zealand Contact Energy Full time

    Company Description **Watch our video on how you can put your #HumanEnergy where it matters!** **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou...

  • Customer Service Rep

    1 week ago

    Dunedin, New Zealand Contact Energy Full time

    Company Description **Watch our video on how you can put your #HumanEnergy where it matters!** **Ko wai mātou | About us** Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters. E kaingākau ana mātou mō tō mātou...

  • Customer Services

    5 days ago

    Dunedin, Otago, New Zealand Avis Budget Group International Full time

    We have a rare opportunity for you to join our Dunedin branch as a Rental Operations Agent in a full-time permanent capacity working 40 hours per week.Full Time, permanent position available Dunedin Airport based Supportive, friendly, and caring culture Entry level role with training provided Global organisation with opportunity to move internally We work...

  • Customer Service Representative

    2 days ago

    Dunedin, New Zealand NZ Post Full time

    Customer Service Representative | Permanent | Dunedin The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. Based at the Dunedin Operations...

  • Customer Service Representative

    2 days ago

    Dunedin, Otago, New Zealand Asmussgroup Full time

    Job Category: Call Centre & Customer ServiceJob DescriptionAbout the RoleOur Dunedin team prides itself on building strong customer relationships and fostering a supportive, results-driven environment.We invite enthusiastic individuals to apply for the role of Customer Service Representative at our Dunedin branch.In this key position, you will deliver...

  • Customer Service Ambassador

    2 days ago

    Dunedin, Otago, New Zealand Farmers Trading Company Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-focused Sales and Service Assistant to join our team at Farmers Trading Company Ltd. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable shopping experience.About the Role: As a Sales and Service Assistant, you will be...

  • Customer Service Representative

    2 days ago

    Dunedin, Otago, New Zealand Farmers Trading Company Ltd Part time

    **About Us:**Farmers Trading Company Ltd is a leading retailer in New Zealand, dedicated to providing excellent customer service and offering a wide range of products. We are committed to training and developing our people, creating opportunities for career growth from within.**Job Summary:**We are seeking an energetic Sales and Service Assistant to join our...

  • Customer Service Advisor

    1 day ago

    Dunedin, Otago, New Zealand Retailworld Resourcing Pty Ltd. Full time

    Retail Sales Opportunities Abound!Retailworld Resourcing Pty Ltd is seeking a motivated and charismatic Sales Assistant to join our Dunedin store. In this role, you will work closely with our management team to drive sales growth, build relationships with customers, and provide top-notch customer service. If you're a natural communicator with a knack for...

  • Customer Service Lead

    5 days ago

    Dunedin, Otago, New Zealand Co-Op Digital Full time

    A Message from Our LeadershipWelcome to Co-Op Digital, where we're passionate about creating a better shopping experience for our customers. As a Customer Team Leader, you'll play a vital role in helping us achieve this goal.Your Day-to-DayYou'll lead the store team, ensuring that every customer receives a warm and welcoming service. You'll coach and train...

  • Customer Service Representative

    2 days ago

    Dunedin, Otago, New Zealand Farmers Trading Company Ltd Full time

    **About Farmers Trading Company Ltd**We're a leading retailer in New Zealand, committed to providing exceptional customer service and offering a wide range of products.In our Dunedin store, we're seeking an energetic and positive Sales and Service Assistant to join our team.This is a key role that involves providing customers with friendly and helpful...

  • Customer Service Representative

    2 days ago

    Dunedin, Otago, New Zealand Noel Leeming Part time

    Company DescriptionAt Noel Leeming we live and breathe a fast and innovative culture.We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country.As part of The Warehouse Group you are not just part of the Noel Leeming brand but part of the wider team across 4 major brands.Delivering the...

  • Customer Service Representative

    20 hours ago

    Dunedin, Otago, New Zealand The Warehouse Group Part time

    Company DescriptionAt Noel Leeming, we live and breathe a fast and innovative culture.We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country.As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the wider team across 4 major brands.Delivering the...

  • Customer Service Associate

    4 days ago

    Dunedin, Otago, New Zealand Mitre 10 (New Zealand) Limited Full time

    About UsMitre 10 MEGA Wanaka is a leading DIY retailer in the NZ market, with a strong presence throughout the country. We are committed to delivering exceptional service and expertise to our customers, and we're seeking a talented individual to join our team as a Customer Service Checkout professional.The RoleThis part-time/full-time position involves...

  • Customer Service Representative

    2 days ago

    Dunedin, Otago, New Zealand Asmussgroup Full time

    Company OverviewH J Asmuss, a privately-owned NZ organisation, has been at the heart of New Zealand's most significant industrial, construction, and infrastructure projects for over 100 years. We supply essential steel and flow control products across various industries.Job DescriptionWe invite enthusiastic individuals to apply for the role of Customer...

  • Customer Service Representative

    20 hours ago

    Dunedin, Otago, New Zealand Noel Leeming Part time

    Job Description This is a permanent role with days & hours of work from: Friday: 8.30am - 5.30pm What you will be doing?As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store.Yes we offer awesome products but we know our customers purchase from us because we also offer them expert...

  • Customer Service Liaison

    2 days ago

    Dunedin, Otago, New Zealand Noel Leeming Part time

    Company OverviewNoel Leeming is a New Zealand owned company and the number one retailer for technology and appliances. We live and breathe a fast and innovative culture, with a focus on delivering exceptional customer service.Job DescriptionAs a Customer Service Representative at Noel Leeming, you will play a crucial part in creating a memorable experience...

  • Customer Service Ambassador

    18 hours ago

    Dunedin, Otago, New Zealand Noel Leeming Group Part time

    About UsNoel Leeming Group is a New Zealand-owned company and the leading retailer of technology and appliances throughout the country. As part of The Warehouse Group, we are proud to be part of a larger team across 4 major brands. Our fast-paced and innovative culture drives us to deliver exceptional service to our customers.Our Passionate ExpertsWe pride...

  • Customer Service Representative

    4 days ago

    Dunedin, Otago, New Zealand Sime Darby Motors Full time

    Customer Service Representative - TWL DunedinPosted 14 Feb 2025Closes 17 Mar 2025 17:00Are you a passionate automotive enthusiast with experience in parts and customer service?Do you thrive in a fast-paced environment where every day brings new challenges?If so, TWL is looking for you to join our team in DunedinAbout UsTWL, a subsidiary of Sime Motors,...