Service Advisor

**Are you a skilled and passionate Service Advisor looking for a new opportunity? We are looking for someone to join our dynamic team at Taupo KGM & LDV and contribute your expertise to a leading automotive service provider**

**Inchcape Australia and New Zealand**

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.

**About the Role**

Taupo KGM & LDV is dedicated to providing exceptional customer service and top-notch automotive repair and maintenance services. With a commitment to quality and a passion for all things automotive, we take pride in keeping our customers' vehicles running smoothly. We are currently seeking a dynamic and customer-oriented Automotive Service Advisor to join our team.

As an Automotive Service Advisor at Takanini Valley SsangYong & LDV, you will be the face of our service center, responsible for ensuring a seamless and positive experience for our valued customers. You will play a critical role in delivering top-notch service by effectively communicating with customers, assessing their vehicle's needs, and coordinating necessary repairs and maintenance with our skilled technicians.

**Key Responsibilities**:

- Greet customers with a warm and friendly attitude, making them feel welcome and valued.
- Listen actively to customers' concerns, questions, and service requests.
- Provide detailed explanations of recommended services and repair options to customers.
- Prepare accurate and transparent service estimates for customers, including cost and time estimates.
- Schedule service appointments and coordinate with the service technicians.
- Ensure timely completion of repairs and maintenance, keeping customers informed of progress.
- Effectively manage customer inquiries, feedback, and concerns.
- Promote additional services, maintenance packages, and special offers.
- Collaborate with the service team to deliver high-quality automotive service.
- Keep up-to-date with industry trends, technical information, and service procedures.

**Qualifications**:

- Previous experience in automotive service advisory or a related field is preferred.
- Strong knowledge of automotive systems and terminology.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with the ability to build trust and rapport with customers.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced, team-oriented environment.
- A commitment to delivering outstanding customer service.
- Automotive service advisor certification is a plus.

If you are a passionate automotive enthusiast who is committed to providing exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Automotive Service Advisor role at Taupo KGM & LDV.

**Inclusion and Diversity**
At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.