Cafe Manager

6 days ago

New Zealand Smith the Grocer Limited Full time

We are seeking a dynamic and experienced Cafe Manager to lead and oversee the efficient operation of our bustling cafe.

As the Cafe Manager, you will be responsible for managing a team of 19 staff members and ensuring the smooth day-to-day running of the cafe, which operates 7 days a week.

Your ability to maintain exceptional customer service, optimise productivity, and foster a positive work environment will be crucial in achieving success in this role.

Location is central Wellington.

This is a full-time, permanent position. Minimum 30 hours per week guaranteed, hourly rate from $30 to $35 per hour depending on skills and experience you can bring.

Our opening ours are Monday to Friday 7:30am to 5pm, Saturday 9am to 4:30pm, Sunday 10am to 3:30pm.

Responsibilities include:

- Leadership and Team Management:

- Supervise, motivate, and lead a team of 19 cafe staff, including baristas, servers, kitchen staff, and other support personnel.
- Conduct regular staff meetings, provide training, and ensure team members are well-equipped to perform their roles effectively.
- Foster a positive and inclusive work culture, encouraging teamwork, open communication, and professional development.
- Operations Management:

- Oversee the day-to-day operations of the cafe, including opening and closing procedures, staffing schedules, and shift management.
- Monitor and maintain inventory levels, ensuring sufficient stock of food, beverages, and other supplies to meet customer demand.
- Implement and uphold hygiene, health, and safety standards in compliance with local regulations.
- Customer Service Excellence:

- Lead by example in delivering exceptional customer service to create a welcoming and enjoyable atmosphere for patrons.
- Address customer inquiries, feedback, and concerns promptly and professionally, striving to exceed their expectations.
- Financial Management:

- Work closely with the cafe owner or management to set and achieve financial targets, control costs, and maximize profitability.
- Manage cash handling, billing, and reconciliation processes accurately.
- Menu and Quality Control:

- Collaborate with the kitchen staff to curate and update the menu, ensuring a variety of high-quality food and beverage offerings.
- Maintain consistency in food and drink preparation, presentation, and taste.
- Marketing and Promotions:

- Develop and execute marketing strategies to attract new customers and retain existing ones.
- Plan and coordinate promotions, events, and special offers to increase footfall and revenue.

**Requirements**:

- Proven experience as a Cafe Manager or in a similar leadership role within the hospitality industry.
- At least three years relevant work experience in the industry and/or relevant qualification at diploma level or above
- Excellent leadership and team management skills with the ability to motivate and inspire staff.
- Strong organisational and time-management abilities to handle a busy cafe environment.
- Exceptional customer service skills with a focus on creating a positive customer experience.
- Knowledge of food and beverage operations, menu development, and quality control.
- Proficient in financial management and ability to handle budgeting, cost control, and inventory management.
- Excellent communication and interpersonal skills for effective interaction with staff and customers.
- Flexibility to work on a rotating schedule, including weekends and public holidays.

If you are passionate about the cafe industry, have a keen eye for detail, and possess outstanding leadership abilities, we invite you to join our team as a Cafe Manager. Take this opportunity to leave your mark on our vibrant cafe and contribute to its ongoing success.

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