Level 1 Helpdesk Operator
6 days ago
**ECL Group**
**Level 1 Helpdesk Operator**:
**Wellington, Lower Hutt, Seaview**
$27 - $28 Hourly Weekly
Permanent Full time (30+ hours)
- **Career Development - Make your mark on this role.**:
- **Company Benefits Scheme I Boost Programme, Vitae & Loyalee**:
- **Stability - Partnered with the petroleum industry for over 50 years.**
**Level 1 Helpdesk Operator**
**Who are we?**
ECL Group’s Technology branch is a market leading provider of critical technology solutions to clients throughout New Zealand. We install and maintain critical infrastructure, equipment and systems including POS systems, unmanned payment terminals, back-office systems and ATM's.
**What's so exciting about this role?**
We are looking for a Level 1 Helpdesk Operator to join our team. The role is based in Seaview, Lower Hutt and would report into one of our team leaders.
Our current vacancy is not a typical Monday to Friday position, as it includes weekend shifts. This is a 5-day workweek role, with hours scheduled between 6:00AM and 8:30PM, totalling 40 hours per week.
The role requires participation in a 6-8-week training program, which runs from 7:30AM to 4:00PM, Monday through Friday. Once training is complete, one weekend day will be part of your regular 40-hour workweek.
**_ Please be aware that, due to ECL Group's Christmas shutdown, interviews will not commence until the week beginning 6 January at the earliest._**
**The Role**:
In this role, you will serve as the first line of software support for our extensive customer base. Our Helpdesk team addresses customer needs by remotely accessing systems and troubleshooting on-site connectivity to ensure quick issue resolution. We support a broad range of technologies, including point-of-sale systems, payment terminals, printers, and networks.
You will be part of a 35+ member team that collaborates closely to deliver exceptional service to our customers.
- A relevant qualification in IT or demonstrate experience working with software and hardware issues.
- Client relationship skills.
- Solid problem-solving skills.
- Top notch written and verbal communication skills.
- Focus on continuous improvement.
- Be hardworking and reliable and enjoy working as part of a close-knit team.
- Previous experience in a Helpdesk role though not a requirement, would be an advantage.
- Ability to write scripts or simple code would be useful.
In return for your skills and experience we offer a role that will compliment your lifestyle, the opportunity to learn new skills and work with a close-knit team.
In order to be considered for this opportunity, you must be a NZ Resident.
**Consultant**:
**Louis Knight-Adams**
**Reference Number**: RTH116
**Profession / Role**:
- Call Centre & Customer Service / Customer Service
**Employer**: ECL Group
**Date Posted**: 16th Dec, 2024
**Date Expires**: 15th Jan, 2025
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