Ccc Coordinator

Ready for a role where your organisational skills make a real impact?
- Your attention to detail and customer focus will help build a safer Auckland
- Join a team that builds safety, compliance, and customer satisfaction

**He angitūtanga: The opportunity**

Auckland Council’s Building Consents department has an exciting opportunity for a Code Compliance Certificate Coordinator within our dedicated Code Compliance team based at our Manukau Hub. This key role offers the chance to play a vital part in the Code Compliance Certificate (CCC) process, ensuring high standards of customer service while maintaining compliance with regulatory frameworks.

You’ll be working in a fast-paced environment, coordinating the CCC process, managing customer queries, and supporting the wider team to deliver exceptional service to both internal and external stakeholders. With your support, we can continue to maintain high standards and contribute to the city’s growth and safety.

Day-to-day you could expect to work on:

- Providing guidance and support to the Field Surveying unit and team members
- Supporting key regulatory processes and ensuring they are carried out accurately, within statutory timeframes and in line with Auckland Council policies
- Managing customer queries, complaints, phone calls, and correspondence, ensuring quality service and information
- Handling conflicting priorities and customer demands while maintaining a high standard of accuracy and service
- Maintaining well-organised CCC files and ensuring all information is captured and managed effectively

**He kōrero mōu: About you**

This role requires experience in similar regulatory or customer-focused roles, with a sound understanding of local government legislation, the NZ Building Code, and Code Compliance Certificate requirements. You will be proactive, solution-oriented, and able to manage competing priorities effectively. If you're someone who thrives in a dynamic environment and is passionate about helping customers, we want to hear from you
- Proven experience in a regulatory or customer service field, ideally with 4-5 years of administrative experience.
- Knowledge of local government legislation, council processes, and building regulations.
- Experience with the NZ Building Act and Code Compliance Certificate processes.
- Strong communication skills, both written and verbal, with the ability to provide clear and relevant information.
- Attention to detail and a commitment to delivering high-quality, accurate work.
- Excellent problem-solving skills, with the ability to identify issues, implement solutions, and improve business processes.

If you’re ready to take the next step in your career and contribute to a high-performing team that plays a vital role in Auckland’s building safety and compliance, we’d love to hear from you

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

You will be provided with ongoing training and development so that you are equipped to make a real difference in our community. It is also critical to note that at the heart of what we do, our people are what we value the most
- Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many._

As part of our Auckland Council Group, you’ll also have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts Click **HERE** to find out more about our employee benefits package. Our employer Kiwisaver contribution is additional to base salary offered.

You can find the position description **HERE**

Applications close: 2 December 2024

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