Manager, Service Assurance
2 weeks ago
**_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_**
Location: Wellington Regional Hospital / Hutt Hospital / Wairarapa Hospital
Service: ICT Service Delivery
Contract: Permanent, full-time
**Salary**: $110,000 - $150,000
**Kōrero mō te tūranga - About the role**
We have a unique opportunity for a Manager - Service Assurance to join our team. This is an exciting role that leads the service assurance function, team, and its activities.
As the Manager - Service Assurance you will be responsible for delivering to best practice standards that meet our organisations needs and align with our organisations strategic goals. This will be achieved by ensuring that IT services, including change management, service transition, configuration and asset management, major incident and problem management, are effectively designed, governed, and delivered.
**Mō tō mātou rōpū - About our team**
Our team offers:
- A supportive, encouraging and collaborative environment where work-life balance is important.
- We value our people and what they bring to the table - their personality and their skills. We appreciate great work, and love working with people who do too.
- A flexible working from home policy.
- We want to support you in your personal and professional goals.
- You - ll do work that - s challenging and meaningful, delivering digital solutions to our clinical and administrative staff.
The ICT department supports Capital, Coast, Hutt Valley and Wairarapa Districts. We are their valued partner and trusted advisor and have a customer service ethos that creates, innovates and enables change while maintaining the core digital systems between our Districts, community networks, region and government.
This role is part of the Service Delivery team. It works across other teams within ICT to achieve customer service objectives and contribute to the effective leadership and delivery of ICT services across the Department to support the strategic goals of the organisation.
**Moū - About you**
We are looking for the right person that has exceptional and proven leadership experience in managing a high performing team, with a great customer ethic, and who wants to grow and make a difference in support of ICT for Health.
- You will be a supportive and motivating leader with a strong people focus
- You will be a great collaborator with a proven record of implementing process improvement and initiatives.
- You will be experienced with the inner workings of ICT Service Delivery, with expansive knowledge and hands-on experience in ITSM practices and a strong quality focus, in another complex organisation.
**E pā ana ki a tatou - About us**
Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
To find out more about us click on the following links:
Capital and Coast
Hutt Valley
Mental Health, Addiction and Intellectual Disability Service
**Me pēhea te tuku tono - How to apply**
**_ Ma tini, ma mano, ka rapa te whai_**
**_ By joining together we will succeed_
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