Service Delivery Manager

7 days ago

Hawke's Bay, New Zealand NZ Post Full time

People focused leadership role
- Be part of an exciting team in the midst of transformation
- Drive project work and initiatives to improve service performance across the business

At New Zealand Post, we are committed to making sure nothing gets in the way of delivering what our customers care about. Our parcel delivery business is booming and as a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day This is an opportunity for a dynamic, commercially savvy & people focused team player, to really make their mark
Kōrero mō te tūranga - About the role
As a Service Delivery Manager (SDM) with us, your focus will be ensuring the delivery of all products and services “first and last mile” are delivered in a manner that meets our service standards and our customers' expectations. You'll be responsible for leading and managing our front-line service delivery staff including Delivery Agents, Contractors and Couriers.
In this challenging and exciting role, no two days are ever the same. You'll be involved in any or all of these things, from;
- Managing team performance and site safety
- Using your super IT and Excel skills to provide reporting / analysis
- Managing rosters and budgets
- Recruiting and onboarding new teams
- Building internal culture and relationships
- Being a key point of contact for our customers and dealing with any escalations - the variety is huge

Reporting to our Area Service Delivery Manager, this role operates during core business hours, Monday to Friday, however ideally, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires to ensure visibility for our awesome teams across both the shift changes.
Mōu - About you
As an experienced people leader, you'll bring with you proven experience in developing positive teams, the ability to multitask and keep many balls in the air all at once.
You'll combine this with;
- A leadership style that drives a high performing, customer-centric & thriving team culture
- Customer service and relationship management skills
- Strong commercial acumen, including budgets, financials, and analytical skills
- Good technical IT skills (we're not talking about an IT genius, just a strong understanding of systems and good Excel would be ideal)
- Experience working with employee unions would be a real advantage

Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.
Interested?
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

  • Service Delivery Coordinator

    7 days ago

    Hawke's Bay, New Zealand NZ Post Full time

    Service Delivery Coordinator l Permanent Full-Time| Napier New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally. We look for motivated people to join our team with a positive outlook and a great work ethic. We work hard as a team where getting to know your colleagues and...

  • Delivery Agent

    7 months ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent - Bicycle | Hastings - Full-Time Permanent Opportunity - $25.75 per hour paid fortnightly - Monday to Saturday - 4 days a week on a 3 week rotating roster Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the “go to” person for customers on your round, answering questions and...

  • Delivery Agent

    4 days ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent | Hastings | Part time The new world of mail and parcel delivery means that as a Delivery Agent you'll either walk or cycle to provide a world class service that truly meets the needs of our customers. As we build up to our busiest time of the year, we are looking for people with high energy and strong work ethic to help us deliver what Kiwi's...

  • Grid & Delivery Project Manager

    3 weeks ago

    Hawke's Bay, New Zealand Kwetta Limited Full time

    At Kwetta, we're not just riding the wave of electric vehicle (EV) innovation – we're leading it. Born in the vibrant tech hub of Napier, New Zealand, in July 2021, our journey is anything but ordinary. We're a dynamic team of 30 visionaries (and counting!), each contributing to our rapid expansion in the global EV charging industry.What you'll do:Lead...

  • Grid & Delivery Project Manager

    4 weeks ago

    Hawke's Bay, New Zealand Kwetta Ltd Full time

    At Kwetta, we're not just riding the wave of electric vehicle (EV) innovation – we're leading it. Born in the vibrant tech hub of Napier, New Zealand, in July 2021, our journey is anything but ordinary. We're a dynamic team of 30 visionaries (and counting!), each contributing to our rapid expansion in the global EV charging industry.What you'll do:Lead...

  • Director Programme Delivery

    4 weeks ago

    Hawke's Bay, New Zealand Central Hawke'S Bay District Council Full time

    Add expected salary to your profile for insightsKey leadership position within one of NZ's most progressive CouncilsSignificant pipeline of transformational 3 Waters & transport projectsLead the Programme Delivery Team to deliver the capital programme in Central Hawke's BayTheDirector, Programme Delivery is an existing role and will lead Central Hawke's Bay...

  • Delivery Agent

    7 months ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent | Hastings | 6 months fixed term contract - $25 per hour paid fortnightly - 6 months fixed term contract - Thursday, Friday and Saturday: 7am to 4.30pm Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you'll be making deliveries by paxter (e-vehicle), and providing a world class service...

  • Delivery Agent

    2 hours ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent | Permanent | Hastings The new world of mail and parcel delivery means that as a Delivery Agent you'll use our sustainable e-vehicles (eg. Paxters) in providing a world class service that truly meets the needs of our customers. We are looking for people with high energy and strong work ethic to help us deliver what Kiwi's really care about....

  • Engagement & Sponsorship Manager

    1 month ago

    Hawke's Bay, New Zealand Nz Air Ambulance Service Full time

    Add expected salary to your profile for insightsAre you passionate about making a difference and eager to play a key role in shaping a new organisation with a powerful mission? We are seeking a motivated Engagement & Sponsorship Manager to help establish and grow a newly forming charitable trust. This is a unique opportunity to contribute at the grassroots...

  • Delivery Agent

    1 week ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent - Full-Time Permanent | Hastings - 25$ per hour - Rotating roster across Monday to Saturday - but only work 4 days a week - Motorcycle license preferred but not necessary (training provided) The new world of mail and parcel delivery means that as a Delivery Agent you'll either walk or cycle to provide a world class service that truly meets...

  • Service Manager

    2 months ago

    Hawke's Bay, New Zealand Brandt Tractor Full time

    ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER? Our Waipukurau Branch is seeking an exceptional individual to join our service department as a Service Manager. To be successful, you will be an individual with strong communication skills, excellent time management skills, and an appreciation and understanding of customer's needs.About us: Brandt is a...

  • Service Manager

    1 month ago

    Hawke's Bay, New Zealand Stellar Recruitment Au And Nz Full time

    About the OpportunityWe are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our workshop in Napier. In this role, you will oversee a team of skilled diesel mechanics, ensuring the efficient repair and servicing of a variety of heavy equipment. You will foster a productive and positive work environment, maintain high...

  • Service Manager

    3 weeks ago

    Hawke's Bay, New Zealand Stellar Recruitment Full time

    About the OpportunityWe are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our workshop in Napier. In this role, you will oversee a team of skilled diesel mechanics, ensuring the efficient repair and servicing of a variety of heavy equipment. You will foster a productive and positive work environment, maintain high...

  • Service Manager

    1 month ago

    Hawke's Bay, New Zealand Tangram Full time

    Competitive remuneration: $110k-$120k + Company vehicle + Monday-FridayLocation: Napier + Supportive and collaborative working environmentExperience: Must have relevant industry knowledge with leadership experienceAbout the OpportunityWe are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our workshop in Napier. In...

  • Service Manager

    2 weeks ago

    Hawke's Bay, New Zealand Stellar Recruitment Au And Nz Full time

    About the OpportunityWe are seeking an experienced and motivated Service Manager to lead the day-to-day operations of our workshop in Napier. In this role, you will oversee a team of skilled diesel mechanics, ensuring the efficient repair and servicing of a variety of heavy equipment. You will foster a productive and positive work environment, maintain high...

  • Catering Services Manager

    7 months ago

    Hawke's Bay, New Zealand Cater Plus Services Full time

    Who is Cater Plus? Cater Plus is a company that prides itself on excellent service and works hard to deliver catering solutions that are innovative, dependable, and cost effective. From managing onsite cafés, providing catering for corporate functions, or designing custom menus for staff, residents, patients, or guests, we have the passion and experience...

  • Delivery Agent

    2 weeks ago

    Hawke's Bay, New Zealand NZ Post Full time

    Delivery Agent | Permanent Part-Time | Napier The new world of mail and parcel delivery means that as a Delivery Agent you'll use our sustainable e-vehicles (eg. Paxters) in providing a world class service that truly meets the needs of our customers. We are looking for people with high energy and strong work ethic to help us deliver what Kiwi's really care...

  • Business Manager

    7 months ago

    Hawke's Bay, New Zealand Geneva Healthcare Full time

    **Business Manager**: Hawkes Bay, NZ Permanent **_Are you_** **_a highly motivated and driven business manager_** **_looking to take the next step with a leading national provider of rehabilitation and disability services?_** We have an exciting opportunity to join our Geneva Rehabilitation and Disability Services team as a Business Manager who can be...

  • Service Technician

    3 months ago

    Hawke's Bay, New Zealand Brandt Tractor Full time

    ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?Brandt is an international business operating John Deere dealerships in Canada, Australia and New Zealand. In New Zealand, Brandt operates 18 dealerships in the North Island. Brandt is looking for a Service Technician, with a diesel trade qualification, to work out of our Waipukarau branch.About the...

  • Project Manager

    4 weeks ago

    Hawke's Bay, New Zealand Hawke'S Bay Regional Council Full time

    About the opportunity | Ko te aheinga:We are seeking an experienced Project Manager to join our Regional Projects team within the Asset Management Group at Hawke's Bay Regional Council. In this role, you will be responsible for the day-to-day delivery of infrastructure projects throughout the Hawke's Bay region. You will play a crucial part in delivering our...