Technical Support Lead

4 weeks ago


Auckland City, New Zealand Absolute IT Recruitment Specialists Full time

Auckland Central- Programming & Development- Salary of $140,000 - $160,000 per annum + benefits- Full Time- Permanent- 19 Jan 2023**The Company**
A New Zealand owned financial institution with a much wider, global reach. Providing specialist finance and insurance services across the nation and very much an appreciated and respected organisation.
The company boasts an ability to retain staff for long periods of time through their constant focus on allowing evolving technologies to make them better along with much more streamlined Customer Journey’s.

**Purpose of the Position**
Reporting to the Platform Manager, the Platforms Technical Lead role will be responsible for supporting the Platforms team in delivering initiatives as part of the business and Technology Programs. This will include but is not limited to, gathering, analysing, disseminating, documenting, and communicating business and technical requirements where it relates to integrating systems and processes. The Technical & Support Lead will identify and or establish pre, and post-implementation processes, and create training material to effectively deliver change into the business.

**Key Accountabilities**
- This individual will be expected to step into this business and spend time learning the technology to allow them to build an operational framework & IT maturity
- Maintain a hands-on approach to build a culture of ‘continuous improvement’
- Excellent stakeholder management skills
- Proactively build relationships with internal and third-party stakeholders to identify pain points/issues
- Proactively identify opportunities to better align IT Ops to business objectives
- Identify and drive opportunities to improve efficiency through collaborative work across multiple technical teams
- Excellent written and verbal communication skills
- Translating business requirement into capabilities that can be delivered within the technology solution
- Technical BAU work - building and improving the documentation and processes
- Document and share own learning’s, seek information, and leverage knowledge from the projects to drive higher efficiency effectiveness and preserve organization knowledge

**Key Experiences & Capabilities**
- Great communication skills having experience on driving customer conversations.
- Experience in DEVOPS concepts and implementation experience of D365 platforms with CI/CD knowledge
- Requirement analysis, solution architecture design.
- Good knowledge about design standards patterns and best practices
- Knowledge and hands on experience in security standards and implementation
- 3+ years’ experience as a hands on Architect and/or Technical Lead

**What is on offer**:

- Kiwisaver
- Southern Cross Health Insurance
- Work Flexibility
- Birthday Leave
- 22 days Annual Leave

NOTE to overseas enquiries and non-NZ residents:
Others may not necessarily be responded to.


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