Lending Assessment Officer

2 days ago


East Tamaki, New Zealand CallCentre People Full time

Our client is striving to become the preferred multi-channel retail brand in the country which provides the
the convenience of home shopping with affordable repayment solutions to middle and lower-income communities
in New Zealand.
The hours for this role are Monday - Friday 8:00am - 5:00pm and the salary band is 60K - 70K.

**Requirements**:
**This full-time position has the following objectives**:
Primary Purpose
- To determine the creditworthiness of customers and provide appropriate and clear credit decisions.
- Highly effective communication with customers, retail customers (such as Home Express), and collections teams are crucial as is the adherence to all internal policies and external regulation related to consumer credit.

Role-specific areas of responsibility
- Assist customers with general inquiries
- Manage administrative tasks relating to new and existing contracts
- Managing all inbound and outbound correspondence for Lifestyle Money
- Complete operational reporting for Lifestyle Money
- Manage travel arrangements for the wider business
- Support the Credit Leadership team and assist the wider business whenever necessary

The following are the key accountabilities for this role.
- Manage Account Contracts
- Process inbound & outbound mail
- Manage Lifestyle Money’s Contact Us mailbox
- Customer Service
- Reporting
- Manage Resolved Field Visits
- Travel bookings
- Credit Assessments
- Key Performance Indicators (“KPI”)

Qualifications & Experience
- Customer Service experience, preferably phone-based
- Demonstrated intermediate experience in Excel and Word
- Consumer Finance experience would be an asset, but not required
- Working knowledge of regulations - CCCFA and AML

**Benefits**:

- Free parking
- Get your birthday off
- Special pricing on retail products with our sister company
- Lots of continuous learning and development opportunities and be rewarded financially as you upskill $$$$



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