Hapori Kaitiaki

Full Time, Fixed Term until June 2025 supporting our customers at our flagship Te Mātāwai complex
- Be part of truly rewarding mahi, making a difference in our communities
- Annual salary of $73,235 + 5 weeks' annual leave (pro rata)

Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
Ko tā mātou mahi - Our Role
Te Mātāwai is the creation of a 276-unit apartment complex in central Auckland, delivered under a 'single-site supported housing' model. The new development includes both retail/commercial and office spaces alongside shared amenities, designed to create a welcoming, supportive, and connected community within an environment that promotes greater health and wellbeing outcomes.
'Single site supported housing' is the coordination of public housing coupled with support services to meet customers' social and health needs and increase wellbeing. Te Mātāwai is one of the first demonstrations of single site supported housing in Aotearoa New Zealand with 24/7 on-site support and Hapori Kaitiaki services.
Hapori Kaitiaki - Community Guardian
The Hapori Kaitiaki will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors, and the community. You will be responsible for ensuring they all receive the appropriate care, information and support required within a welcoming, healthy environment.
This role provides the opportunity to make a real difference in our customers' lives, as you build trust, develop strong and lasting relationships, support housing and wellbeing needs and help to create a thriving, connected community at 139 Greys Avenue.
A key part of the role is engaging effectively and connecting with the inter-disciplinary groups working within the 139 Greys Avenue complex, the on-site Lead Support Provider, wider Kāinga Ora groups and external stakeholders. Single-Site Supported Housing is an innovative approach for Kāinga Ora, and cross-team collaboration is important for its success.
The Hapori Kaitiaki team will create a welcoming and safe place for all our customers and tenants to live in their homes, with the greatest degree of independence possible.
Ngā pūmanawatanga ōu - What you will bring
- A track record of supporting customers who may have challenging housing and wellbeing needs, coupled with the ability to build enriching customer relationships.
- Experience working rotating shift work.
- You will be adept at recognising emerging situations, de-escalating highly emotional situations or conversations, and knowing when to escalate and request external support.
- You will have strong observational and analytical skills that can be applied to practical situations, with an aptitude for problem solving and understanding the reasons behind customer issues in an empathetic manner that is free of judgment.
- You will be experienced working with diverse cultures and/or community groups and be embracing of the diverse environment Te Mātāwai offers.
- Speaking multiple languages including English would be an advantage but is not essential.
- First Aid certification and Safety Intervention or De-escalation certification is an advantage, but training will be provided.

Important to know
- These roles are physically and mentally challenging. You will be presented with confronting and potentially triggering situations. Applicants should consider this before applying.
- Applicants must be available to work morning, afternoon, and night shifts as part of a 24/7 frontline service.
- Rosters will be published 2 to 4 weeks in advance.
- In recognition of shift work in these roles, you will be entitled to an additional week of leave each year (pro rata).

You will also receive a paid break per shift, in lieu of being required to remain on site during shift. Rest breaks are also provided.
Nōu te rourou - What's in it for you?
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every da