Service Improvement Specialist Isg

4 weeks ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

**Mō te tūnga | About the role**

**_ The Role:_** Where you fit in**

This Service Improvement Specialist position is responsible for working as part of the team to provide a level of service excellence across all Information and Communication Technology [ICT] solutions whilst maintaining the development and delivery of the ISG work plan.

In assuming this responsibility, the role enables the Service Improvement Specialist to be an effective and valued partner of the business and supports the business to achieve its goals.

Responsibilities include:

- Working closely with our people across all parts of the organisation to design updates and new services aligned to our work programme
- Performing critical analysis and gathering business requirements to inform the on-going development of our programmes of works.
- Assessing current ways of working, designing and documenting future ways of working, supporting solution identification and gaps to achieve desired outcomes
- Assisting in the creation of use cases and support User Acceptance Testing
- Developing and maintaining administration procedures, knowledge articles and documentation.

**Ngā pūkenga me ngā wheako | Skills and experience**

We are looking for someone to act as an automation expert for the Integration & Development team.
- Sound ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.
- Technical specification writing/documentation skills.
- Process improvement experience
- Strong communication and stakeholder engagement skills
- At least 3+ years IT Industry experience.
- Have experience in systems evaluation, design and implementation.
- Have an understanding of ITIL.

Experience with any of the following will be highly regarded;
- ServiceNow
- Microsoft Orchestrator
- PowerShell & Javascript
- APIs
- Active Directory
- Azure
- Exchange

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do
- We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our ā Mātou Uara (Our Values):
Care and respect for others - Manaaki me te whakaute i te tangata.

Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.

Responsibility for outcomes - Te Takohanga i ngā hua

Ngā hua | Benefits of working at Te Whatu Ora [Health NZ]

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**Nau mai, haere mai, tauti mai

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