Service Improvement Specialist Isg

6 months ago

Christchurch, New Zealand New Zealand Government Full time

Mō te tūnga | About the role
Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group Information Services Group (ISG) works hard to support our Canterbury Health
System by providing digital solutions that enable improved health outcomes.
This role is within the Integration & Development team. This is a
varied team with responsibility for developing and maintaining a number of key
development.

**The Role**: Where you
fit in
This
Service Improvement Specialist position is responsible for working as part of
the team to provide a level of service excellence across all Information and
Communication Technology [ICT] solutions whilst maintaining the development and
delivery of the ISG work plan.
In
assuming this responsibility, the role enables the Service Improvement
Specialist to be an effective and valued partner of the business and supports
the business to achieve its goals.

**Responsibilities include**:

- Designing, developing and maintaining automated
- Working closely with our people across all parts of
the organisation to design updates and new services aligned to our work programme
- Performing critical analysis and gathering business
requirements to inform the on-going development of our programmes of works.
- Assessing current ways of working, designing and documenting
future ways of working, supporting solution identification and gaps to achieve
desired outcomes
- Assisting in the creation of use cases and support
User Acceptance Testing
- Developing and maintaining administration
procedures, knowledge articles and documentation.Ngā pūkenga me ngā wheako | Skills and experience
We are looking for someone to act as an automation expert for the Integration & Development team.
- Sound ability to analyse, isolate and interpret

business needs and develop appropriate technical solutions.
- Technical specification writing/documentation
skills.
- Process improvement experience
- Strong communication and stakeholder engagement
skills
- At least 3+ years IT Industry experience.
- Have experience in systems evaluation, design and
implementation.
- Have an understanding of ITIL.Experience
with any of the following will be highly regarded;
- ServiceNow
- Microsoft Orchestrator
- PowerShell & Javascript
- APIs
- Active Directory
- Azure
- ExchangeMō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our ā Mātou Uara (Our Values):
Care and respect for others - Manaaki me te whakaute i te tangata.
Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
Responsibility for outcomes - Te Takohanga i ngā hua
Ngā hua | Benefits of working at Te Whatu Ora [Health NZ]
When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you
Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury
Nau mai, haere mai, tauti mai

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