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Shop Manager/retail Store Manager

1 month ago

Auckland CBD, New Zealand G&K Grill and kebabs Full time

Our team is looking for a highly professional and passionate Store Manager to join us at Ak Fam Ltd trading as G&K Grill and Kebabs that offers a fusion of Middle Eastern and South Asian cuisine. This role is based in a small takeaway shop located in Viaduct, AUCKLAND CBD close to the Harbour Marina with a 2-minute walk to the waterfront. Our shop is situated in a popular location surrounded by classy hotels, 5-star restaurants and bars as well as the convenience of an aquatic center next door offering sauna, spa, café and a gym for the fitness enthusiast. We are also a 5-minute walk from the Britomart Train station.

The main responsibilities for this role include:

- Maintain proper inventory levels, ensure stocking.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Organize all store operations and allocate responsibilities to personnel.
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
- Processing orders and requests.
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
- Supervise and guide staff towards maximum performance.
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
- Monitor stock levels and purchases and ensure they stay within budget.
- Deal with complaints from customers to maintain the store’s reputation.
- Plan and oversee in-store promotional events or displays and analyse sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines.
- Delivery order to existing customers and marketing of building new customers.
- Resolving issues and troubleshooting technical problems
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Maintain outstanding store condition and visual merchandising standards.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behaviour and high performance.

To be successful in this role you will have:

- Minimum of three year of working experience in a managerial position
- Excellent communication skill
- Ability to build sound relationship with customers and colleagues
- Flexibility to work all shifts including weekends

1. Your resident status (NZ citizen, NZ resident or Valid visa holder)

2. CV; and

3. Reference letter to prove your relevant work experience

**Job Types**: Full-time, Permanent

Pay: $31.61 - $32.50 per hour

Expected hours: 30 - 50 per week

Application Deadline: 25/10/2024