Field Service Technician

5 months ago

Palmerston North, New Zealand Dematic Pty. Ltd. Full time

Progressive and innovative global company - Challenging and dynamic role - Permanent full-time role with generous rates and overtime - Fully maintained company vehicle, tools, uniform, mobile phone and laptop

**What we offer**:
**_Power your future. Start your dream career with Dematic today _**

**THE OPPORTUNITY**

Recently voted #1 Warehouse Automation Supplier in the world, this is an exciting time to join Dematic, with incredible growth and increased opportunities for talented employees looking to develop their careers.

We are looking for a motivated and talented **Field Service Technician **with demonstrable experience Industrial Electrician with Mechanical attributes, along with a sound comprehension of technical elements within operations.

This is a hands-on customer service role that requires a self-motivated and customer focused individual. The role will deliver support to key customers across Christchurch, including contract repair, preventative maintenance, installations and emergency breakdown services.

The position will require participation in an on-call roster, with working hours covering:

- Monday to Friday day shift and
- One or two Saturdays per month at overtime rates

**PRIMARY RESPONSIBILITIES INCLUDE**
- Troubleshooting and problem solving mechanical/electrical faults on high tech automated material handling equipment and Automated Guided Vehicle (AGV)
- First respondent to breakdown notifications when on call
- Perform timely on-site preventative maintenance, service actions and other routine tasks to ensure quality outputs
- Report on designed/installed equipment which is not performing according to design specifications
- Ensure field service incidents are completed and submitted in real time into the Dematic Service Portal
- Close out maintenance/breakdown tasks via Dematic CMMS database
- Submit spare parts requests timeously and manage allocated assets including spare parts, computers and tools
- Use hazard identification tools and systems to ensure safe work practices in work areas and customer sites
- Ensure compliance of all health & safety legislation
- Contribute towards continual improvement activities and inform Operations of any improvements
- Ensure high standards of service, skill, ability with current products
- Develop and maintain effective on-going relationships with key customers to ensure customer satisfaction on all assignments.

**Tasks and Qualifications**:
**WHAT WE ARE LOOKING FOR**
- Electrical trade qualification/certificates or trades licence (NZ recognised)
- Strong Mechanical Attributes
- Current driver’s licence
- Experience in material handling equipment (e.g., conveyors, pallet wrappers, forklift maintenance)
- Experience in computerised maintenance systems CMMS
- Ability to work autonomously, solve problems quickly and be results driven
- Strong safety focus including understanding of WHS requirements and adopting safe work practices
- Strong customer focus and excellent verbal, written and inter-personal communication skills
- Great team player, with an ability to work collaboratively and build and maintain effective on-going relationships
- Forklift & EWP Licences, Working at Heights certificate are highly regarded (if necessary, training will be provided)

**WHY BRING YOUR CAREER TO DEMATIC?**

This is an exciting time to join Dematic. We are proud to partner with some of the most innovative companies in the world to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. We live on the cutting edge of technology and industry and are a global leader with 11,000 employees worldwide and over 600 employees in Australia and New Zealand. Some of our largest customers are household names in grocery, pharmaceutical, and parcel delivery, and in the e-commerce online shopping businesses.

**HOW TO APPLY**

Please note that as part of the recruitment process for this position, suitable applicants will be required to complete a police background check and pre-employment medical testing including drug and alcohol screening.

**_Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment._

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