Senior Analytics and Insights Specialist

4 weeks ago


Auckland City, New Zealand Kiwibank Full time

Great flexibility so you can balance work and life
- Enjoy 4 wellbeing days per year - one per quarter, no questions asked
- Supportive and inclusive team environment where we you matter

**This is us.** **Where you matter.**

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

**This is us. Where making an impact matters.**

As a Senior Insights and Analytics Specialist at Kiwibank, you will play a critical role in supporting the Customer Business team’s objectives. You’ll lead the development and implementation of analysis, insights, and reporting that inform our customer-centric strategies and drive business performance.

In this role, you will take the lead on analytics initiatives by developing and implementing analysis, insights, and reporting to support the Customer Business team’s goals. You will analyse data to uncover trends, patterns, and insights that fuel business growth and enhance customer satisfaction.

You will work closely with stakeholders across the business to ensure their data needs are met with tailored analytical support. Additionally, you will create and maintain dashboards and reports to track key performance indicators related to customer engagement and business success.

Regularly, you’ll present your findings and recommendations to stakeholders, focusing on delivering actionable insights that drive customer-focused strategies. Moreover, you’ll have the opportunity to mentor junior analysts and contribute to their growth and development.

**This is us.** **Where your expertise matters.**

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

- Proven experience in data analysis, business intelligence, or a related field, ideally within banking or financial services
- Proficiency in data analysis tools such as SQL, Python, R, and data visualization tools like Tableau or Power BI
- Strong analytical and problem-solving skills with the ability to interpret complex data sets
- Excellent communication and presentation skills, capable of conveying insights to non-technical stakeholders
- Experience with machine learning and predictive modelling is a plus

You do not need to tick every box here to be considered

**This is us.** **Where you and your whānau matter.**

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.



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