Team Leader

2 months ago

Tauranga, New Zealand ResMed Full time

Full time role
- Monday-Friday role (9am-5pm trading hours) with rotating Saturdays (9am-1pm trading hours)
- Training is providedBased in our Tauranga EdenSleep clinic
- Are you interested in making a difference to people’s lives?

Do you want to use your customer service and sales skills for something good?

At EdenSleep we want people to “Awaken their best” by offering solutions to help people get the best night’s sleep possible.

We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.

**About EdenSleep**:
EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years.

**Let’s talk about the team**:
Our team is small, and our industry is forever evolving, so we’re not a fan of “not my role” type of behaviour - we’re a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.

**Let's talk about responsibilities**:
As a Team Leader for EdenSleep, you focus on motivating your team to help people to achieve outcomes with their sleep health. Reporting directly into the National Sales Manager you will provide exceptional customer service and maintain high standards, working towards driving revenue, increased business growth and superior market reputation.
- Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
- Experience and knowledge of coaching team members, supporting and managing performance
- Keep up to date on industry product knowledge and training.
- Actively fulfil client follow up program, prepare and send reports.
- Maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards.
- Maintenance, reprocessing and checking of trial equipment
- Maintain communication and confidence skills to liaise with third parties where required.

**To succeed in this role, you will have the following**:

- Previous success in managing the performance, training and development of a team
- Experience in a retail, sales, customer service or healthcare role
- Ability to recruit and motivate a team. You have an open mindset to change and a strong ability to lead others effectively through change
- Ability to maintain compassion and remain calm under pressure.
- A strong customer service that is always looking for the best outcome for the individual.
- Training and coaching skills to help your team achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
- Strong and adaptable communication skills.
- An active listener with the ability to find solutions to customer concerns and issues.
- Strong attention to detail and ability to learn different computer systems
- Any previous experience in healthcare or pharmacy background is highly regarded

To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.

**What's in it for you**:

- Training is provided - we look for a great attitude and someone eager to learn
- Job satisfaction - you will come to work each day knowing you are making a difference
- Rewards - monthly and quarterly sales bonuses to celebrate the success of the NZ teamBenefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness
- Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

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