IT Service Delivery Support Analyst

4 weeks ago


Auckland City, New Zealand Fisher & Paykel Appliances Full time

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

The Role

Your responsibilities include:- Take ownership to resolve incidents related to the Applications supported by the FPA Support teams.- Track and document all incidents and service requests using the designated ticketing system.- Prioritise and escalate issues as necessary to ensure prompt resolution and minimize impact on business operations.- About you- 4+ years experience in a commercial environment or be a recent tertiary graduate or hold industry qualifications related to Finance, Supply Chain or Manufacturing Financial- Experience working with ERP software desirable but not essential- An understanding of Business Processes and software systems-
- Excellent communication skills, especially around global component of role

What we offer

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brandsyear after year.
LI-LC1

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.



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