Customer Contact Specialist

2 weeks ago

Wellington City, New Zealand KiwiRail Full time

Grow and develop your proven customer skills
- Busy, challenging role
- Fixed term role for 12 months, Wellington based

**He kōrero mō mātou | About us**

**KiwiRail’s Role in Aotearoa, New Zealand**:
**K**iwiRail, a proud State-Owned Enterprise, delivers sustainable and inclusive growth for our customers, communities, and people.**:
**For more than 150 years, rail in New Zealand has connected communities, delivered freight and passengers around the country, and showcased our spectacular scenery to the world. Our purpose—Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand)—speaks to connection with our customers and the future needs of their businesses, connection with the communities we serve and operate in, and connection with each other. KiwiRail is carrying this legacy into the future, delivering connected rail and shipping transport services that create economic, social, and environmental value for New Zealand and New Zealanders.**:
**He whakamārama mo te t**ū**ranga mahi** |**About the role**:
The Customer Contact Specialist is a busy one and each day you will play a part in delivering excellence in service delivery to our Interislander customers, both Commercial Vehicle and Passenger sectors. You will maintain a high level of professional service delivery across multiple customer markets and channels. This includes booking management through inbound/outbound phone calls, shared mailboxes and various specialised tasks.

We're looking for a talented person who is passionate about the service they provide, who thrives on a job well done and is committed to what they do.

**Ngā pukenga e rapu nei mātou | What (skills) you will bring**:
You’ll have experience dealing with the public, ideally from a hospitality or tourist background. You’ll be someone who genuinely enjoys customer contact and making a customer’s day even better

To be successful you will:

- Have experience with a range of Microsoft software packages and be comfortable with technology
- Have great communication skills, both verbal and written - you need to understand our customers’ needs
- Be resilient - this is a resilient role, some customer queries might be challenging so you’ll need to demonstrate patience, good judgement and a positive outcomes approach
- Demonstrate excellent problem-solving skills, looking at all possible solutions for our customers
- Health & Safety is critical in our organisation, so you will need to have a strong safety focus and genuinely care about the well-being of your team and yourself at all times

If you are ready to make a difference within a progressive organisation that encourages forward thinking and recognises success, then we would like to hear from you.

**Nōu te rourou | What's in it for you**:

- Extensive support and ongoing training
- Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
- A strong Zero Harm policy to keep you safe

If life’s a journey, Interislander is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will connect you to real opportunities, while balancing work and whānau life.

**Kua rite, kia rite | Ready to Make a Difference?**:
**Rā aukati**| Applications Close**: 26 January 2025**

**You must currently reside in New Zealand and have current New Zealand work rights to be considered

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