Chief Concierge

**About us**

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Holding the prestigious address of _One Queen Street_, and amid sprawling laneway shopping and high end dining precincts will be the landmark 139 room _InterContinental Auckland hotel_. With spectacular waterfront views of Waitematā Bay and frontage on Quay Street, this halo property will be the crown jewel amongst Auckland’s luxury accommodation offerings - and is set to open in late 2023.

Are you passionate about hospitality and possess exceptional guest service skills? Do you have flair for creating memorable experiences and a keen eye for detail? If so, we invite you to be part of the pre opening team at the prestigious InterContinental Auckland, where we are seeking a dynamic and enthusiastic _Chief Concierge_ to lead our concierge team and set new standards in luxury hospitality.

As the Chief Concierge, you will play a pivotal role in shaping the guest experience, curating unforgettable moments, and ensuring a seamless journey for every guest who walks through our doors. This position will report directly to our Rooms Division Manager and together you will be responsible for leading and inspiring a team of dedicated professionals.

**A little taste of your day to day**
- Provide personalised and anticipatory service to guests, catering to their individual preferences and needs
- Lead, train and mentor the concierge, porter and valet team to deliver exceptional service and uphold the InterContinental brand standards
- Coordinate with various hotel departments to ensure smooth guest arrival, departures and special requests
- Develop and maintain relationships with local businesses, attractions and service providers to offer guests the best recommendations and experiences
- Stay up to date with the latest events, happenings and attractions in Auckland and its surroundings to provide timely and relevant information to guests
- Oversee the concierge desk operations and maintain a high level of efficiency and accuracy in all processes
- Participate in pre-open activities, including training and setting up the concierge department from scratch

**What we need from you**
- Previous experience in a leadership role in a luxury hotel concierge department
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate a team to achieve excellence in guest service
- Strong knowledge of the Auckland area, including local attractions, restaurants and points of interest
- Must be fluent in English; additional languages are a plus
- An active membership with Les Clefs d’Or New Zealand is highly desirable

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you will become part of our ever-growing global family.