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Technical Billing Automation Analyst

7 months ago

Auckland City, New Zealand 84 recruitment Full time

**About the company**

Born and raised in Auckland, they are now a true Kiwi success story in the global market. Our client is an award-winning and market-leading software and network services provider, offering fully automated solutions to enable process efficiency in the telco and IT industry. What sets them apart is their inclusive, vibrant, and supportive culture. They operate with a flat structure where everyone's opinion is heard, and the CEO sits with the team.

**About the role**

In this newly created role, you will have the opportunity to make a real impact on the company's performance. By helping to develop standardised billing automation processes and analysis, you will play a key part in improving the efficiency and accuracy of the company's billing processes. Make no mistake; this is a technical role that will be working closely with software development and financial operation teams. This is very much a 360-degree role with lots of freedom to analyze existing systems, design solutions to automate and improve processes, implement, test, debug, and provide post-implementation support, etc. You can expect to have a lot of autonomy and support to deliver on what's expected from you.

**Responsibilities**
- Analyze, design, test, implement and test company's billing process and automate to improve existing systems.
- Assist with the documentation and mapping of current team processes, identifying areas for increased automation and efficiency, helping to drive required changes to deliver improvements.
- Propose available technical solutions to business and management.
- Organise workflow to meet service level agreements

**What do you need?**
- Prior experience in a similar role (billing), ideally in the Telco industry.
- Coding/Scripting experience, as well as strong expertise in working with SQL and writing performance queries.
- Abilities to work autonomously, think outside of the box, and own a solution with mínimal supervision.
- You're efficient and love solving complex business problems by leveraging technology.
- You have exceptional communication and documentation skills.
- Advanced-level experience working with the MS Office stack.

**What's in it for you?**
- Free broadband at your home and latest tools to be able to work efficiently, you get to choose (Mac or Windows)
- Supportive, collaborative and caring work environment with unlimited opportunities to grow within the business
- Lots of flexibility around work arrangements - hybrid model, kids pick ups and drop offs etc
- Tailor made personal development programs
- Shared lunches
- Birthday off