Fire Equipment Technician

3 months ago

Remote, New Zealand Argus Fire Full time

To sell and service Fire Equipment, Training and related products to existing and prospective customers. To maintain and develop existing customer relationships and to ensure all work carried out meets agreed quality standards.

**SPECIFIC OBJECTIVES**:

- Test and service all Fire Equipment to NZS 4503:1993 and related standards including surveying sites ensuring at all times that all equipment is maintained to the highest standard before being certified.
- Ensure all customer enquiries and order are dealt with and completed in a timely manner.
- Ensure all work is authorised by the client
- Maintain accurate documentation for both management and clients such as quotes, cancelled job sheets, defect reports, weekly quote register, weekly summary sheet of sales/ service work, daily run sheets etc on a daily/ weekly basis.
- Ensure sales/ quotes are within accepted pricing guidelines
- Identify in writing (by defect report or similar) to the client and Argus any situation where service is unable to be completed to acceptable standards.
- Return any recharges and pressure tests to the client's premises in a timely manner (Within 5 days of completion by workshop staff)
- To attend meetings as required by our Service Operations Manager
- Actively pursue further sales of company products and expertise
- To constantly monitor, report on market changes and competitive forces/ trends
- Liaise with in-house technical support if necessary regarding product enquiries
- To observe and maintain all company policies and procedures

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**KILLS REQUIRED**:

- Ability to work unsupervised
- Problem solving
- ability to identify and rectify problems
- Proven sales experience with a mechanical background
- Communication
- to communicate in a professional manner towards clients and senior management of the Group at all times
- Performance management
- maintain Group ISO procedures
- Available to train and up skill if required outside of work hours
- Able to be contacted at all times
- Technical/ Professional knowledge
- deals with concepts and complexity comfortably
- Planning
- Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work in the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
- Negotiation - Can negotiate skillfully in tough situation with both internal and external groups; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations.
- Perseverance
- Pursues everything with energy and drive and a need to finish.
- Time management
- Uses his/her time effectively and efficiently; values time; concentrates his/ her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Customer focus
- Is dedicated to meeting the expectations and requirements of internal and external customers, establishes and maintains effective relationships with customers and gains their trust and respect.

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