Customer Experience Central Services Team Leader
7 days ago
Full-time | Permanent
Shape the future of Upper Hutt
Deliver tangible outcomes
Work as part of a dedicated team
Our city is one of a kind. Upper Hutt is recognised as a great place for families and for people who enjoy the best of the outdoors. The team at Upper Hutt City Council work together to enhance the quality of life in Upper Hutt by providing leadership, support and services to our community.
This is a rare opportunity to lead on the development and delivery of library services at our flagship Central Library. You will set the standards for best customer experience, as well as supporting our front-line teams who deliver services as part of a seven-day operation. You will also work as part of a close-knit Libraries’ Leadership Team to develop strategic and operational goals that deliver on our ambitious workplan.
We’re working hard to make a difference in our community, why don’t you join us?
**Key responsibilities in this role include**:
Develop and lead the Customer Experience, Central Services Team to deliver the best customer experience for all visitors to the Upper Hutt Central Library.
Management and delivery of Central Library services, resources, programs, and events across a seven-day operation. Days of work for this role are Sunday to Thursday.
Establish and maintain positive relationships with key community groups and organisations, to develop partnerships for the development and delivery of Central Library services and programs.
As a member of the Libraries’ Lead Team you will collaboratively plan, develop, and implement Central Library service improvements in line with Upper Hutt Libraries operational and strategic plans.
**To be considered for this role we are ideally looking for**:
Excellent communication skills with the ability to relate to and effectively communicate with people from a wide range of backgrounds in a culturally sensitive manner.
A substantial background working in Public Libraries and a broad understanding of their role within a diverse community.
A demonstrated clear understanding of, and commitment to, Treaty of Waitangi principles.
Significant people leadership and management expertise
A high level of computer literacy, and proven understanding of the use of technologies in libraries
A relevant tertiary library qualification or equivalent
Full Class 1 Drivers License
Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career. We do more than just pay you a salary, we have a range of great benefits to support you.
With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.
Applicants must be prepared to undergo pre-employment Police vetting.
Applications close Sunday 9th April at 4pm.
NOTE THAT YOU MUST HAVE THE RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.
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