Housekeeping Manager

4 weeks ago

Queenstown, New Zealand Hilton Full time

Housekeeping Manager

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

In your new role as Housekeeping Manager, you will report directly to the General Manager and work closely with the Housekeeping Supervisors and outsourced housekeeping team to ensure a smooth operation of our Housekeeping Department. You will ensure brand service standards are met to the highest quality to ensure our guest's experience exceeds their expectations of the Hilton Brand. Specifically you will perform the following tasks to the highest standards:

- Lead and motivate Team Members, driving personal and professional standards, loyalty and development
- Set departmental objectives, policies and procedures
- Assist to monitor and control departmental budget, forecast and strategic planning
- Coordinate department operations and meetings
- Support in conducting annual and bi-annual Team Member appraisals
- Be pro-active in internal and external audits
- Coordinate department recruitment and training
- Perform routine inspections of all housekeeping and public areas
- Plan and execute deep cleaning and all other relevant projects
- Manage, efficiently, stock control and the maintenance of equipment

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience managing a culturally diverse team
- Strong communication and organisational skills
- Exposure to departmental budgets
- Commitment to delivering a high level of customer service, both internally and externally
- Positive attitude & the flexibility to respond to a range of different work situations
- Demonstrated ability to work efficiently under pressure
- Intermediate computer skills
- Previous experience with a Hotel Property Management system such as OnQ PM is an advantage
- A degree or diploma in Hotel Management or experience in similar role

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted hotel accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status as a Team Member

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