Support Lead

7 months ago


Auckland City, New Zealand NZ Post Full time

Support Lead | Permanent Full-Time | Auckland Processing Centre
- Permanent Full-Time
- $27.66 per hour + night shift allowance
- Monday to Friday: 14:00 - 22:30

Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission - to deliver for New Zealand. Ready to be a part of that story? Let's go
An exciting opportunity now exists for Support Leads to work at the the brand new Auckland Processing Centre in Wiri.
You might recognise this role as a Charge Hand - the roles are very similar. The purpose of this role is to support our high performing processing team who are responsible for domestic parcel and mail processing at the Auckland Processing Centre.
- You'll engage and support the team by communicating and setting objectives.
- The Support Lead is also responsible for ensuring NZ Post's parcel and mail product is processed in a timely and efficient manner. This includes meeting consistently high service standards through effective management of parcel flow and continuous improvement.
- You'll also manage the accurate and timely capture of data, ensuring all systems are updated as per operational requirements.
- You'll provide support in leading the team in accordance with NZ Post's values and vision as well as managing resources within the operational needs and budget for the Processing area.

You will need to be the type of person who takes a hands-on approach, demonstrating a commitment to safety and fostering a high performing, positive team culture.

**Shift available**:

- Monday to Friday: 14:00 - 22:30
- Have current or previous leadership experience
- Demonstrate confident computer skills
- Have a valid clean full NZ drivers license
- Show a solid understanding of logistics management
- Demonstrate awareness in safety systems and compliance in an operational environment

At NZ Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:
Access to discounted health insurance plans for you and your family

Special rates on fantastic holiday home accommodation around New Zealand

Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle

An Employee Assistance programme to support you when you need it

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you
- Stronger together
- Deliver the best.



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