Field Service Engineer Level 2

7 months ago

Auckland City, New Zealand Smiths Group Full time

Location: Asia Pacific, New Zealand, Auckland- Ref: DETECTIONAPAC01216- Division: Smiths Detection- Job Function: After Sales Service RepairAbout Us

**SMITHS DETECTION MAKING THE WORLD A SAFER PLACE**

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths
- **Global leader**: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- **Digital growth**: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- **Exciting opportunities**: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- **International environment**: With some projects, work requires global collaboration and the potential to travel and grow with the business

**Job Description**:
As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses excellent communication skills, both oral and written.

Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate,organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts
follow up calls with the customer to ensure satisfaction of work.

Duties & Responsibilities

What you'll do:

- Responsible for meeting daily service needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service sales opportunities and assists with promoting and implementing revenue
programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.
- Seeks to provide technical support to customers and other service professionals as required.
- Possesses a solid level of technical knowledge on the main company’s products in the region.
- Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Other duties as required.

The Individual

What you'll definitely need:

- Electrical/Electronics Engineering Degree or equivalent technical training/experience.
Equivalence achieved through comparative work and life experience is acceptable (>5
years work experience in a related electrical or mechanical field service role).
- Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment.
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be willing & able to travel at short notice. Must be willing and able to be on-call as per the roster.
- While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual.
- Self-starter, being able to work autonomously with mínimal supervision.
- Clean drivers license.
- Ability to acquire and maintain relevant security clearance and industry related licenses.

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that

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