Cloud Operations Engineer

2 weeks ago

Christchurch, New Zealand Seequent Full time

**The Company**

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

We’re a high growth, people-centric success story.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

An exciting opportunity has opened for an innovative Cloud Operations Engineer to join our global Cloud Operations team. In this key role you will bridge the developmental and operational aspects of delivering world class cloud solutions, ensuring our solutions are visible, resilient, recoverable, sustainable, and secure.

Our Cloud Operations team spans New Zealand, Canada, and Brazil. We’re responsible for ensuring the Seequent Production Infrastructure operates at peak performance 24/7. From untangling complex production issues to enabling our development teams to managing security events and uptime, our work is critical to our company’s success. Day-to-day you will have the opportunity to collaborate with our wider team to deliver a level of support that exceeds our customers expectations.

If you are looking for a role with huge growth potential, in a forward-thinking company that values innovation - we would love to hear from you

**Please note, this is a hybrid position to be based out of the Christchurch office.**

**In this role, you will have the opportunity to**:

- Collaborate with development teams to contribute to the design, build, documentation, and implementation of scalable deployment processes for all products and solutions.
- Assist in defining, documenting, and automating the build of standardised infrastructure for solution deployments.
- Ensure high-quality support experience for customers and internal staff.
- Ensure excellent customer experience with installations and upgrades.
- Proactively prevent outages or downtime through effective monitoring and response actions
- Help address platform issues through review and enhancement of our platform monitoring configuration.
- Identify process improvement opportunities and design solutions, advocating for their adoption.
- Contribute to resolving issues and preventing their recurrence by addressing inadequate processes, policies, or standards.
- Establish best practices for cloud deployment and support processes.

**In order to be successful in this role, you should have**:

- Extensive experience in the delivery and reliability of cloud services.
- Exceptional technical system and cloud support skills combined with a customer-focused mindset.
- Deep knowledge and direct experience in tackling the critical challenges of delivering secure, scalable, and dependable cloud platforms.
- Proven commitment to building and maintaining a body of current knowledge of cloud platform architecture, delivery, and reliability.
- Strong interpersonal skills and a knack for building relationships within a large, dynamic, and diverse team.
- Ability to relate to and empathise with those around you, fostering a positive and supportive work environment.

**Tools we prefer**:

- Linux, Azure, AWS, Terraform, and Helm.
- Understanding of networking concepts, IP addressing, etc.
- Experience with Python, Bash/SH, or PowerShell (or a strong desire to improve in these areas).

***Why you will enjoy working with us..**

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe.

In addition to awesome colleagues and work culture, you can also expect the following benefits:

- Flexibility - Create a work-life balance that suits you with our hybrid work model.
- Facilities - Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café.
- Fun - Bring you

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