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Senior Integration Engineer

1 month ago

Auckland City, New Zealand Cin7 Full time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

As a Senior Integrations Engineer you'll own, lead and deliver EDI and 3PL integrations between Cin7 customers and external trading partners. You'll be part of a high performing team where no two days are the same you'll have the opportunity to make significant improvements which will benefit our global customers.

Within this role you'll be focusing on Development Tasks, as well as prioritising issues and collaborating across other parts of the business. This role will suit someone who enjoys mentoring the team as well as leading improvements.

**Duties & Responsibilities**:

- Complete scoping and information gathering from customer and trading partners required to deliver the project
- Mapping/Development: Liaise with Engineers to lead development of new maps
- Integration Configuration: Setup and configuration of Cin7 integrations (minimum of 5 per month)
- Compliance: Liaise with customer and trading partners to lead testing of integration projects
- Go-live: Train customer, plan, prepare and execute go live procedures for integrations projects
- Over the course of a project, and for live integrations, you are responsible for:

- Providing mentoring support to junior IE’s and setting best practice technical and behavioral standards
- Communicating timelines and the updating of the status of escalated tickets.
- Building customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.
- Logging the queries into the system and coordinating their progress and resolution
- Understanding customers' workflow and providing technical solutions based on the requirements.
- Clarifying and resolving technical queries over the phone and via support tickets
- Assist in resolving customer inquiries related to Cin7’s B2B website.
- Analyzing call logs in order to discover any underlying issues or trends in terms of technical support delivery.
- Testing and evaluating new features/configurations and assisting clients with integrating these into their existing computer infrastructure.

**Competencies & requirements**:

- Demonstrable expert knowledge of system integrations (APIs, EDI, JSON, XML, XSD, FTP,...)
- Strong SQL skills
- A broad understanding of inventory management and the supply chain process
- Strong accuracy and results driven
- Strong resilience and prioritization skills
- Excellent verbal and written communication skills to effectively communicate technical terms in ways that non-technical people will easily understand
- Superior problem solving and resolution skills to help drive project success while supporting the customer through their new business changes
- Experience with project management is highly desirable
- The ability to identify opportunities to improve the product in ways such as automations and efficiencies
- At least one years worth of experience in an environment with EDI/3PL connections
- Several years experience in C# and.NET being able to debug, refactor and build scalable, complex, test driven code.

**Why work for us**:

- Fully paid health insurance
- Flexible working - 3 days work from home per week as well as well as the option to work 30 days a year fully remote from anywhere in the world
- Celebrate your birthday with a paid day off
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

**Why CIN7?**

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

**_
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected