Front of House Manager
3 days ago
**This is a full time position within a flexible 7 day a week roster, for 35-45 hours per week.**
**The salary is based on experience and skill and will be between $65k and $70k per annum to start with, with a sign on bonus of $1000.**
**We pride ourselves on excellent quality contemporary food, topped off with professional service, excellent coffee and a relaxed ambience.**
**About us**:
We are a dynamic place in the heart of the Orakei Bay Village, with a beautiful modern design, modern kitchen and lots of light and air. Our food is modern, fresh and well thought out. A huge emphasis is placed on the selection of ingredients and excellent attention to detail. Our service is professional, intuitive and relaxed. Our team environment is friendly and positive, with amazing systems in place for individuals to grow and improve performance. We offer supporting training modules through the Restaurant Association of NZ to upskill our team and improve learning in the industry.
Our front of house team is made up of a lovely group of people all with the same goal in mind - to offer our customers a comfortable and delicious experience here at Ampersand Eatery. We serve Brunch, Lunch and Dinner over the week (Monday - Sunday) with services becoming progressively busier as the days of the week go by.
*** Our people**:
At Ampersand, the growth and well being of our team members is paramount, we value the development of every individual and support them to achieve their career goals.
Orientation into the Ampersand team involves setting goals and standards from the beginning, this ensures the new team members know exactly what long term and short term success for them looks like.
At Ampersand, we have a positivity based approach to staff development, this means we focus and plan around the individual’s strengths rather than being fixated on their weaknesses.
Our front of house team is made up of a combination of people, all from different backgrounds, experiences and skill levels. There is always room to move, improve and grow here within our Team.
Currently our Team consists of Baristas, Waitstaff and Management covering shifts over our Brunch, Lunch and Dinner services. Our total Team make up is 16 people at this stage.
**The role**:
- Work efficiently and calmly under pressure
- Be accommodating and flexible to the customer's requirement
- Give and receive courteous and knowledgeable direction
- Ability to multi-task and communicate well
- Professional and career orientated work ethic
- Communicate well both written and orally.
- Have very good knowledge in coffee, wine, beer and basic cocktails
- Have an interest and knowledge in NZ restaurants, cafes and contemporary cuisine
**Daily job tasks and responsibilities**:
- Setting up the shift - day time 7.30 am start till 3pm or evening 3pm start till 11pm (rough timings)
- Managing the shift - liaising with the Duty Chef, upkeeping standards of service, food and beverage, liaising with customers, managing the floor staff with their duties and breaks etc.
- Supporting the Restaurant Manager with tasks that keep our establishment operating
- Liaising with guests regarding functions and events
- Maintaining morale within the Ampersand Team
- Maintaining relationships with our regular customers and patrons
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