Network Operations Manager

4 weeks ago

Auckland City, New Zealand HEB Construction Full time

**About the Auckland System Management (ASM) Alliance**

The ASM is an alliance between HEB Construction, Fulton Hogan and Waka Kotahi NZ Transport Agency to operate and maintain Auckland's motorway network. The Alliance is expected to work collaboratively with internal and external stakeholders as well as suppliers to deliver exceptional outcomes for customers using the Auckland transport system. Estimated project dates are from July 2019 to June 2028.

**The Opportunity**

This is an amazing opportunity for an experienced Operations Manager to support our Network Operations Team that includes our Incident Response Team.

As a Network Operations Manager, you will consult with internal and external stakeholders to understand the requirements, utilisation, and resourcing requests to drive forward safe and efficient management of our network. This role is to provide strong leadership for the Network Operations Team working for the alliance. This role is pivotal to building a customer centric focused operation delivered through high performing operations.

Your experience will set a clear direction to ensure the right outcomes are achieved for the ASM.

**What you will be doing**:
The day-to-day responsibilities of this role will include:

- Overall management of the Network Operations Team, including staff, deliverables, and the budget.
- Respond to customer queries relating to the road network.
- Conduct routine network and safety day/night inspections and audits.
- Provide guidance for investigating the issues on the network to identify the appropriate solutions.
- Work with Auckland City Mission, Police, and AT, to manage illegal occupation of the network.
- Maintain network readiness and preparedness in the event of an incident.
- Attend Level 3 and above road incidents, or as directed by ATOC.
- Management of road incidents (vehicle crashes, material spills, asset damage, natural hazards), to ensure efficient restoration of normal traffic operations.
- Investigate crash factors, produce fatal and serious injury crash reports.
- Ensure compliance with legal requirements, roading and safety codes, and other regulations.
- Provide technical support to the wider business and assist in other areas where appropriate.
- Take responsibility for own health and safety and ensure that your actions keep yourself and others safe.
- Ensure all work is implemented in such a way that risks are identified early, and appropriate mitigations are in place.
- Ensure that Alliance Health and Safety requirements are met for all activities.
- Such other duties and responsibilities that are from time to time assigned.

**About You**:

- Tertiary qualification with NZCE or Bachelor of Engineering.
- 10+ years relevant experience in road network operations and maintenance.
- Significant experience in road incident management and recovery operations.
- STMS L 2/3NP
- Customer Driven - Clearly understands the internal and external customer and is dedicated to meeting their expectations and requirements.
- Leads Change
- Embraces the opportunities represented in change and champions positive change related behaviours in others.
- Accountability - Faces up to problem situations quickly and directly and doesn't hold back when action needs to be taken.

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