Central Processing Officer, Youth Service Support
3 days ago
Central Processing Officers - Youth Service Support Unit, Mangere
- Permanent positions available
- Full Time (37.55 hours per week)
- Varied and fast paced processing role with the opportunity to make a difference
The scope and breadth of the work we do here is unique and, in many ways, we touch the lives of most New Zealanders at some stage in their life's journey. Simply put, people count on us.
This is a varied and fast paced role with two key focusses, inbound call centre functionality and processing capability. In this role we work with stakeholders such as youth service providers primarily through inbound phone calls, but also through other communication channels. At times you will also call young people (clients) as well.
About Us
The scope and breadth of the work we do here is unique and, in many ways, we touch the lives of most New Zealanders at some stage in their life's journey. Simply put, people count on us.
This is a varied and fast paced role with two key focusses, inbound call centre functionality and processing capability. In this role we work with stakeholders such as youth service providers primarily through inbound phone calls, but also through other communication channels. At times you will also call young people (clients) as well.
About you
You are professional, passionate, and able to interact and negotiate with a variety of rangatahi (youth) and stakeholders over the phone while maintaining a strong client centric approach. Driven and determined to succeed you thrive on achieving positive outcomes.
You will need to be confident in navigating your way through computer systems with ease, enjoy taking ownership of your work and contributing to team performance and can navigate ambiguity to find a successful outcome for rangatahi (youth). You are flexible in your approach and you embrace change and learn from it. You are confident working with financial information and can accurately calculate and enter information into computer systems.
- You are professional, energetic, and have good interpersonal skills that enable you to interact and negotiate with a variety of clients while maintaining a customer service focus.
- You are good at de-escalating tension and have a knack of simplifying complex issues into practical steps.
- You enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone
- You work efficiently, accurately and can make good decisions.
- You have excellent written and verbal communication skills
What we offer
- The salary for this role is starting at $58,707 (band 3) per annum (in line with skills, experience and other factors)
- Salary band: $58,707 - $70,864
- Supportive, diverse, multicultural environment
- Coaching and career development opportunities
- Easy access to public transport
- Our operating hours are: Monday to Friday, 7.00am to 6.00pm with Saturdays during peak work flow periods.
**Important recruitment information and dates**:
*
- What interests you most about this job and why?
- Tell us about a time you helped a client or customer with a challenging situation, what was the outcome?
- What do you enjoy most about working in a team and how do you make your colleagues feel valued?
**Applications close**: Tuesday 9th May
For any further discussion about the role, contact Whitney, Executive Administrator on (09) 985 2168
Position Description
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