Security Team Leader

4 months ago

Auckland City, New Zealand Mitre 10 Full time

This is a key role within our Mitre 10 MEGA Henderson - we can provide the best customer service, great prices and an excellent product range, but if our profits are walking out the door through theft, everyone is let down.

That’s where you come in. By being vigilant, you can play a key role in the overall success of our store by ensuring all property, merchandise, monies and personnel are kept in a safe and secure environment while ensuring the Mitre 10 MEGA image is protected by delivering excellence in customer service acting in the best interests of the Company at all times.

This is your chance to grow your career within our “big box” format store, where you will have the opportunity to develop your skills, while working in a role with heaps of variety and scope to advance your career.

**You will be responsible for**:

- Reducing shrinkage by promoting profit protection/loss prevention throughout all areas of our store, including Retail, Garden and Trade;
- Creating and maintaining a secure work environment for all people within and around our store;
- Educating and encouraging staff to detect and deter customers and other thieves and fraudsters; and to
- Promote and work on/with the Profit Protection/Loss Protection committee to ensure the highest standards of staff awareness and compliance with store policy and process to reduce loss.

**As part of this you will**:

- Liaise with the local police and other retailers for updates and exchange of information on known offenders working in the area, etc.
- Ensure team members’ awareness of suspect ‘customers’ is regularly maintained through the issuing of regular updates, including photographic evidence where available, and training.
- Apprehending shoplifters using appropriate techniques as advised by the local community constable or security firm without endangering either your own or others’ safety.

**For this role we seek someone who ideally has relevant work experience, however, mostly, you need to be able to**:

- Cope under pressure - remain calm and not get flustered;
- Have a quick and alert mind - be resilient and resourceful;
- Maintain the highest integrity and honesty at all times;
- Ensure our customers have a fantastic shopping experience with us; and
- Demonstrate positive and professional behaviour at all times.

We are a retail business, so you need to be aware that your hours could be rostered over all opening hours of the store, including weekends.

**This role is for 40 hours per week** (You will be expected to work on a roster basis, with at least one day per weekend work included

**What we offer**:
Not only will you be able to join a fun, dynamic work environment you will also receive:

- Ongoing training, support, and growth opportunities
- Great staff buying privileges
- The opportunity to join an established company

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