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Trade Floor Supervisor

1 month ago

Auckland City, New Zealand Mitre10 Full time

Mitre 10 MEGA Takanini, part of Mitre 10 New Zealand Ltd, is a dynamic and growing company dedicated to providing high-quality products and exceptional value, ensuring our customers enjoy an affordable and seamless Trade experience. This is your opportunity to advance your career in our "big box" format store.

We are looking for a Trade Floor Supervisor who will play a key role in driving the success of our business by maximizing sales and profitability, leading and developing a high-performing team, and championing our Customer Centered Service ethos. You will ensure top-notch customer service by providing excellent team leadership, effective merchandising, stock control, and smooth delivery operations.

This is a fantastic opportunity for individuals looking to expand their leadership experience within the retail and trade operations industry.

**As a Trade Floor Supervisor, you will**:

- Supervise, coach and support the team.
- Focus on delivering excellent customer service, ensuring customer satisfaction with sales assistance, service levels, and conflict resolution.
- Oversee workflow, staffing levels, and bring efficiency in daily operational requirements in various areas of the department such as stock control & delivery process.
- Promote health and safety best practices

**What we’re looking for**
- 2-3 years of solid leadership experience in retail, ideally within a trade or hardware environment.
- Excels in fast-paced settings, maintaining composure and delivering results, with a keen business sense that drives success.
- Physically adept and ready to handle the demands of a bustling trade floor.
- Forklift license is essential for this role.
- Efficiently manage administrative tasks with accuracy, leveraging technology to streamline operations.
- Committed to health and safety, ensuring safe practices

This full-time position offers a great opportunity to grow your career in a dynamic and supportive environment. You will report to the Retail Management and work on a roster that includes one weekend day, ensuring a good work-life balance.