Quality Manager

2 months ago

Auckland City, New Zealand ABI Rehabilitation NZ Full time

Senior Leadership Opportunity
- Quality Management Oversight
- National Coverage based in Wellington and/or Auckland
- Full-time (1.0FTE) with Hybrid Working

Are you a leader with a passion for quality management and improving patient outcomes?

ABI Rehabilitation Limited, the leader in brain injury rehabilitation and part of the Health and Wellbeing portfolio of the Evolution Healthcare group, is seeking a dynamic and experienced Quality Manager to join our team.

We provide post-acute neurorehabilitation for clients with serious brain injuries and stroke. Our large inter-disciplinary team of nursing, medical, and allied health professionals serves clients across the entire North Island. We have multiple facilities in Auckland and Wellington.

As Quality Manager, your leadership role is critical in maintaining and improving quality and service excellence to ensure high quality client care. This is a full-time (1.0 FTE), permanent position based in Auckland or Wellington working across the Health and Wellbeing Group within Evolution Healthcare. Travel (within NZ) will be required.

As the Quality Manager, you will be responsible for:

- End-to-end Leadership of the Quality function for a number of rehabilitation organisations, supported by a team comprising a Quality Advisor, Quality Coordinator and Quality Administrator.
- Developing, implementing and overseeing quality management systems and processes for the Health and Wellbeing portfolio
- Leading quality and process improvement across the Health and Wellbeing portfolio
- Lead root cause analyses following significant events.
- Lead audit activities (internal and external) and establish an organisational culture of risk-awareness.
- Ensure compliance with regulatory, legislative, and contractual requirements across the Health and Wellbeing Group of Evolution Healthcare.
- Maintain ABI's accreditation status.
- Regular reporting to the Executive Leadership team on key performance indicators and quality systems. Analyse quality metrics and prepare comprehensive reports for senior management.
- Provide operational and advisory support to the Health and Wellbeing portfolio
- Contribute to the education and training of staff regarding quality.
- Lead communication, networking and knowledge transfer of accreditation and regulatory information and data outcomes throughout the organisation.
- Collaborate with cross-functional teams to resolve quality issues and drive continuous improvement
- Development and review of organisational policies and procedures to support service evaluation.
- Continuous quality improvement process development and oversight
- Maintaining a close working relationship with the Group Quality Manager, Evolution Healthcare Group
- Chair ta range of Committees and participate as a member on the National Clinical Governance Committee for Evolution Healthcare Group.

**Requirements**:

- Nursing or allied health background and registration
- Minimum of five years working in a Quality role in a healthcare-related field.
- Experience working directly with the Ministry of Health, ACC, and other funding/legislative bodies.
- Experience/proficient with auditing and measurement systems and quality management software and tools.
- Demonstrated experience leading the preparation activities for external audits or certifications.
- Experience in the development, implementation, monitoring and continuous improvement of quality systems.
- Experience in a leadership role, with the ability to lead a team and to effectively participate as part of a team.
- Highly computer literate with PC platforms and the Microsoft Office suite.
- High level verbal, written, presentation and time management skills.
- Attention to detail; strong decision-making skills; confident; diplomatic and tactful with excellent interpersonal skills and the ability to influence others.

**Desirable**:

- Post-graduate training and/or professional certification in Quality systems (for example, through NZOQ).
- Annual Practicing Certificate; preferably within a neuro or musculoskeletal rehabilitation environment.
- Understanding of business processes and strategies.
- Demonstrated experience with quality and accreditation systems, particularly CARF.
- Conversant with Risk Man.

We require a high standard of work and in return, we offer you excellent opportunities for professional development and career advancement, and you will have access to exclusive discounts from selected retailers such as PB Tech, Pita Pit, PlaceMakers, Repco, Torpedo7, Tower Insurance and others.

If this sounds like a great fit for you then we would love to hear from you

Applications close 27 October 2024.

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