IT Applications Specialist

5 months ago

Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

**Company Description**
JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2022, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

You will be based across our head office and our factory in East Tamaki.

Are you up for this challenge?

In this role, you will:

- Acts as the key liaison across the business units, the information technology teams, and external IT partners.
- Develops a deep understanding of how the business works, the issues and challenges it faces, and translates Business needs into IT enabled solutions.
- Represents and Drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities.
- Manages stakeholder expectations and alignment with business goals.
- Ensure that day-to-day IT Applications Support services meet business needs and align with JDE Peet’s company values (Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity)
- Be the main point of contact for our main IT partner Accenture, together with our ANZ IT Manager
- Enable the fix by effectively managing Accenture and holding them accountable for meeting our SLAs
- Be the expert on all system improvements and project roll outs including providing assistance and knowledge to the rest of the business
- Suggest and work on improvements to local infrastructure and network
- Reprioritise work and support our vendors in resolving priority incidents when the main office & factory are impacted by high priority incidents
- Work on various projects to improve user experience e.g IT onboarding of new associates

**Qualifications**
For this role as an IT Specialist, we’re looking for someone who has the following skills and experience:

- You enjoy working autonomously and you’re able to drive your agenda
- You have previous working experience in IT, ideally 3 years plus
- You can be the bridge between IT stakeholders and the business, explaining IT in a very simple and understandable way
- You know how to prioritise and when to say ‘no’ to requests, and you are a clear communicator
- You’re organised and stay on top of all that’s happening in IT in NZ
- You’re a great stakeholder manager and maintain a good relationship with both Accenture and your internal stakeholders
- Experience with ITIL v3 is a bonus
- Unrestricted Work Visa

Nice to have:

- Business partnering experience
- Data Analytics skills
- Ecommerce platforms knowledge

**Additional Information** Perks**
- The opportunity to be responsible for JDE’s IT in NZ and work autonomously without local supervision
- Support, training (Microsoft Enterprise Skills Initiative) and an onboarding program
- Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonus
- Enjoy half a day off on your birthday.
- Medical Insurance for you and your family.
- Income Protection and Life Insurance.
- Hybrid working flexibility, after successful completion of training.
- Summertime hours: finish at 3 PM on Fridays during the daylight-saving months.
- Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands.

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