Learning Design Practice Lead

2 weeks ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first**, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

This is an exciting new opportunity to transform the design and modernisation of learning at Tower. This pivotal role will spearhead the evolution of our learning and development, defining the use of technology to modernise our approach. By enhancing our learning methods, you will establish a robust, e learning ecosystem that fosters continuous growth.

Working across NZ, Fiji, and the Pacific, your responsibilities will be instrumental in uplifting learning across Tower, particularly within our customer-facing teams and change programmes.

This role promises to be impactful and rewarding, shaping the future of learning at Tower.

**You can expect to be across the following**:

- Lead the reimagining of how we develop and equip our frontline teams to deliver our customers
- Lead the redesign of all frontline (Sales, Service and Claims) learning and ongoing professional development of using modern and best practice methods.
- Develop learning models that support employees through their career stages and align to our target operation models.
- Accountable for the development, delivery and measurement of modern knowledge management and learning solutions at Tower.
- Ensure all learning and knowledge management is effective through evaluation, measurement, and iteration.
- Partner with the business, programme, and change management stakeholders to understand their learning and knowledge management needs, providing thought leadership and deep expertise to support the achievement of their business plans.
- Provide leadership, mentoring and upskilling to the team of modern learning and design specialist, growing their skills and the capabilitiy of the Learning Design practice.
- Accountable for frontline learning including induction, ensuring it is deployed effectively, maintained and continuously improved, as well as learning that's aligned with our career progression pathways.
- Accountable for learning and knowledge management required to support new initiatives and change, including partnering with change programmes to develop and implement learning required to embed new process, policy and changes
- Ensure the Learning Design Practice ways of working are fit for purpose and iterate with changing business needs.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- 7+ years' experience with modern learning and knowledge management solutions that suit the audience and business needs. This includes learner-led, facilitator-led, eLearning, and blended learning solutions.
- Strong experience in developing self-driven, online, and virtual/in-person learning solutions
- Deep experience in instructional design
- Experience in learning solutions that support both technical product, process, and systems skills as well as customer sales and service competencies
- People leadership experience with a track record of developing learning and knowledge management specialists.
- Experience with modern ways of working preferred

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

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