Real Estate Administrator

2 days ago


Auckland City, New Zealand REAP Recruitment Full time

We are looking for a Real Estate Administrator for a market-leading Central Auckland Real Estate Company. Real Estate Experience or Licence Not Requir
We are looking for a **Real Estate Administrator** for a market-leading Central Auckland Real Estate Company**.**Your role is to ensure superior customer service is delivered to all clients and members of the community the office has relationships with. You will
- Be committed to process improvement and leveraging valuable consumer insights to increase leads within the business, customer satisfaction, and customer loyalty
- Have various touch points with the database and community to strengthen relationships and offer services
- Be completely aligned to where each customer is in their real estate journey
- Need to understand the development of relationships and turning cynics and sceptics into advocates.

An expectation exists for the person fulfilling this role to self-educate, regularly attend corporate training sessions and liaise with corporate support members to refresh their knowledge of fundamental practices and keep abreast of new and improved ways of doing things.

**Role Duties and Responsibilities**
- Documenting and updating client engagements on CRMs
- Follow up enquiries & manage pipeline
- Generate, refer and track leads to agents
- Implement the ‘after sales program’
- Regularly attend corporate training
- Prepare CMAs/Appraisals for listings.
- Buyer Matching
- Database management

**Qualifications, Knowledge, Skills and Experience**
- Superior interpersonal and communication skills
- Confident and friendly demeanour look
- Real estate experience and/or knowledge (preferred)
- Previous Customer Service experience (preferred)
- VaultRE or other similar CRM experience preferred
- Committed to self-education of new or unknown concepts
- Strong attention to detail
- Can work autonomously and in a team environment
- The ability to prioritise and manage multiple tasks and deadlines
- Natural ability to develop rapport with new people

**Confirm your interest today**

Pay: $60000 - $85000 No Real Estate Licence Required Annually


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