Helpdesk Support Technician

3 weeks ago

Christchurch, New Zealand Hōhepa Canterbury Full time

**Mō mātou** **| About Hōhepa**

Working at Hōhepa, is different from the average, you become part of our community of people, staff, volunteers, and contractors who all have a common goal - helping people to reach their full potential and lead enriched and meaningful lives in a holistic, supportive environment. We are a community leader providing services and support for people living with an intellectual disability to live their best lives and find a valued place in our society. Inspired by Dr Rudolf Steiner’s principles of anthroposophy, we seek to understand each person and situation as unique, not a one size fits all philosophy.

**Mō te** **tūranga** **| About the Role**

We’re seeking a tech enthusiast with a flair for processes to join our IT Team as a Helpdesk Support Technician. This role is integral to our operations, offering support and ensuring the smooth running of our systems.
- You'll be the go-to person for all things tech support, helping everyone stay connected and sorted with their IT needs.
- Providing ad hoc training and delivering the IT Induction training to all new staff.
- Manage the setup and maintenance of residential communication systems.
- You'll help keep our tech gear in check with regular audits and ensuring anything tech related is following health and safety guidelines.

**Nga haora** **kua** **tohua | Rostered hours**:

- Monday to Friday (1.0 FTE)

**Mō koe | About You**

Previous experience is not a prerequisite because we provide on-the-job training. You will either be an experienced Helpdesk Technician looking for a change or you are simply looking for a career where you can celebrate your enthusiasm and passion for helping others: To thrive as a Helpdesk Technician at Hōhepa you will be:

- Self-motivated, energetic and flexible with a high level of initiative.
- A team player - Work closely with and supporting your colleagues.
- A kind nature with a can-do attitude and willingness to learn and continue to develop your skills.
- Excellent verbal and written communication skills.
- Ability to document processes.
- Ideally experience in a service desk environment.

**Nga hua o te mahi ki a Hōhepa | Benefits of working at Hōhepa**

At Hōhepa, as part of our team you will:

- Work in a fun, friendly and supportive team environment
- Receive ongoing support for your professional and career development
- Support to complete a NZQF Certificate in Health and Wellbeing level, 2, 3 or 4
- Long service leave
- Christchurch City Council Gym and Pool Membership discounts
- Untamed Organic Vegetable discount

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