Is Technician

2 months ago

Christchurch, New Zealand GHD Full time

**At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.**

**That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.**

**Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.**

GHD is on the lookout for an experienced **IS Technician **to join our team. This role currently sits in **Christchurch.**

**The role**:

- Complete assigned tasks via the ticketing system within defined service levels
- Effective diagnosis and resolution of client issues to minimise recurrence
- Accurately update and/or log all tasks/client requests in the ticketing system
- Effectively prioritise tasks to ensure service levels/deadlines are met
- Report identified risks to your manager in accordance with the GHD Risk Management Framework
- Alignment to ISO Audit certification
- Accurate record-keeping and ensuring platforms remain updated
- Asset and fleet management
- Escalation and communication of incidents to other relevant internal IS teams
- Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
- Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
- Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies

**About you**:

- A bachelor’s degree Computer Science/Information Technology or equivalent experience desirable
- Minimum 3 years’ experience in a helpdesk/desktop support role or similar in a large and/or global professional services organisation
- Industry Certification (ie ITIL, MCSE) would be an advantage
- A good understanding of Cloud Deployment concepts and Azure cloud services desirable
- Knowledge of network cabling and TCP/IP networks, Active Directory
- Excellent client service skills and communications skills
- Strong analysis and problem-solving skills
- Team player, strong desire to learn, resilient, proactive
- Position is office based in **Christchurch **, must have flexibility with work hours and travelling to other locations if required

**What's in it for you**:

- Insurances paid for by GHD (life, trauma and income protection
- Up to 20 days extra leave with our holiday buy-back scheme
- Daily interaction with high performing teams
- Professional development and ongoing training
- Competitive remuneration
- Flexible working arrangements for work-life balance
- Opportunities to learn from our industry experts and technical gurus across APAC.
- A highly supportive and collaborative team environment
- We will set you up for success with the latest hardware, tools and tech

**Ki GHD, ka ākina te kaimahi e mātou kia tutuki ōna ake moemoeā. Nā te mea, ko te kaha o te tangata te tuarā o te pakihi. Nā reira, he hiahia nō mātou ki te whiwhi kaimahi nō ngā ahurea tuakiri maha, nō whenua rerekē, tane mai, wahine mai.**
- We respectfully ask that no agency resumes be presented at this stage. _

LI-ZC1

LI-Onsite

**Come together and make a meaningful impact.**

We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

**Let's drive real change.**

**Our Pledge to You**
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.
That’s the **#PowerOfCommitment**

**Who we are**
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

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