Processing Officer

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Processing Officer - Wellington Specialised Processing Team**

Permanent, full-time (37.55 hours per week)
Starting Salary: $60,707 with annual progression
Your opportunity to make a positive impact
Growth opportunities in a supportive team
Comprehensive induction training plan with ongoing professional support

Are you passionate about ensuring equity for all New Zealanders? Join our dedicated team that administers overseas pension and benefit processes, supporting clients with precision and care.

Every action you take in this role will make a real difference. Simply put, people count on us.

**What you'll be doing | He aha tau e mahi ana**

**As a Processing Officer in our Wellington Specialised Processing Team, you'll**:

- Assess and process overseas pension eligibility in line with legislation and international agreements.
- Engage with clients and overseas agencies to gather and validate critical information.
- Provide tailored support to ensure clients understand their obligations and entitlements.
- Uphold data accuracy and privacy standards for seamless decision-making and client service.

This is a role where your attention to detail and ability to handle complex processes will directly impact the lives of New Zealanders.

**What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu**
- Client focus: A genuine commitment to delivering mana-enhancing service.
- Problem-solving skills: The ability to assess complex cases and make sound decisions.
- Adaptability: Comfort with change and a proactive approach to challenges.
- Communication excellence: Strong written and verbal skills to engage with diverse stakeholders.
- Strong numeracy, problem-solving, and logical reasoning skills, paired with empathy and excellent conversational abilities for client interactions.
- Ability to quickly learn and manage complex information effectively.
- Professionalism, energy, and a focus on delivering positive client outcomes.
- Confidence working with financial data and maintaining high attention to detail.
- Flexibility and adaptability to change, with a desire to learn and grow in your role.
- You demonstrate a compassionate and empathetic manner, ensuring positive and supportive interactions with clients over the phone.

**What We Offer | He aha nga painga o tenei mahi**

**By joining MSD, you'll enjoy**:

- Annual pay progression.
- Accident insurance coverage for MSD staff.
- Capability development framework to support your career growth.
- Supportive environment: A workplace that values inclusion and diversity
- Employee benefits: Wellbeing programs, discounted health insurance, and more.
- Comprehensive training: Build the skills and knowledge to succeed.

**Hours of Work and Location**

This is a office-based role. You'll work 37.55 hours, 5 days per week on rostered shifts:
Monday to Friday: Between 6:55 am and 6:00 pm
- How do you ensure a positive customer/client experience every time?

**Key Recruitment Dates | Nga ra motuhake**
- Applications close: Sunday, 15 December 2024, 11:59 PM.
- Shortlisted applicants to attend assessment centre: 18th or 19th December
- Interviews: Held in our Wellington office starting 10 January 2025.
- Start date: Monday, 27 January 2025.

Position Description**Salary range**: $60,707.00 - $72,990.00
- Starting salaries depend on skills, experience, and other relevant factors._

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