Intermediate Service Delivery Manager
2 weeks ago
**The company**
Our client puts innovation at the forefront of everything they do to ensure their client's technology roadmap is not only successful but forward-thinking, in order to disrupt the technology market
They’re a professional services organisation that supports businesses going through digital and technology transformations across the global market. With over 300,000 people connected to the company, it’s no surprise the company is recognised as a top 100 global innovator.
Their technology is used to ensure businesses execute their roadmap outcomes as soon as possible, faster than previous business models have allowed.
**Key responsibilities for the Service Delivery Manager include**:
- Owning and managing the service delivery of up to 12 corporate clients across managed services
- Reporting on service levels, customer satisfaction, and recommending changes through a process of continual improvement.
- To deliver and achieve the highest customer satisfaction by meeting customer requirements and managing customer expectations
- Work alongside sales, project management, and technical teams to identify and implement new projects and solutions.
**As a Service Delivery Manager you will have the following skills**:
- 1+ years experience in a Service Delivery **Manager **position
- Customer-focused, relationship management focused
- Exceptional communication skills
- ITIL exposure
The successful Service Manager will also be armed with great interpersonal skills with the ability to deal with customers on all levels
**APPLY NOW and take that next step in your career**
Your interest will be treated in the strictest of confidence.
Melissa Moore
021 038 5445
1310374
- Role based in the heart of Auckland City offering hybrid working
- Service Delivery role working with multiple corporate clients
- Work for professional services with a global outreach
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