Head Barista

JOIN THE OZONE TEAM

At Ozone we strive for betterment for our environment our people and our hospitality practices.

We're looking for an experienced barista and hospitality expert to join our New Plymouth, roastery cafe team.

Our teams work hard to produce high standard, specialty coffee, from menus created by our in-house roasters and Head Baristas. Our front of house take pride in serving the best ingredients to our customers and local communities.

We're looking for someone with previous experience in a fast paced restaurant environment and an eagerness to continue learning, to work alongside our highly motivated and enthusiastic team.

**Key Responsibilities**
- **Coffee Preparation and Quality Control**
- Prepare high-quality coffee (and other) beverages consistently following company standards.
- Monitor and maintain coffee quality, ensuring training, product and equipment are of optimal standard.
- Calibrate coffee machines and grinders daily (and throughout the day) for consistent performance.
- **Team Leadership and Training**
- Lead, train, and mentor barista staff to maintain high service standards.
- Provide ongoing skill development, including latte art, coffee knowledge, and customer service techniques.
- Create and oversee barista training programs for new and existing team members.
- Deliver exceptional customer service, creating a welcoming environment.
- Address customer feedback or complaints promptly and professionally.
- Promote upselling and educate staff and customers on retail and menu offerings.
- **Operations Management**
- Manage daily workflow and support manager with scheduling for barista staff.
- Ensure cleanliness and organization of the coffee bar area, adhering to health and safety standards.
- Monitor stock levels and coordinate orders for coffee beans, milk, and other supplies.
- **Equipment Maintenance**
- Perform routine maintenance and cleaning of coffee machines, grinders, and other equipment.
- Coordinate with technicians for servicing and repairs when needed.
- **Menu Development**
- Collaborate with the team to develop and innovate coffee beverages or seasonal specials.
- Stay updated on industry trends to introduce new ideas and offerings.
- **Reporting and Administration**
- Monitor and analyze sales performance related to the coffee bar.
- Prepare reports on inventory usage and staff performance as required.
- Managing and reviewing ordering and par levels across retail and coffee bar.
- Assist in budget management for the coffee bar operations.
- Work closely with management to align the coffee bar operations with business goals.
- Collaborate with the wider cafe tea to ensure seamless customer experiences.

ABOUT YOU:

- Must have 2-3 years barista experience.
- Expertise in coffee preparation and equipment maintenance.
- Experience in a fast-paced hospitality environment.
- A passion and commitment to working sustainably.
- Sound knowledge of coffee and a hunger to learn more.
- Good personal presentation and hygiene.
- Strong leadership and communication skills.
- Ability to handle pressure and solve problems.
- Ability to maintain a clean section.
- Excellent verbal communication skills.
- Ability to build strong relationships with colleagues, suppliers and customers.
- Above all, an unwavering commitment to customer service and hospitality.

This is a full time permanent role, guarantee of at least 30 hours per week.

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OCRI is committed to not just encouraging, but ensuring equality, diversity and inclusion flourish amongst our teams. We want our workforce to be truly representative of our communities and that each team member feels represented, respected and embraced.

We do this not to tick a box, or because there is a commercial value in diversity. We will do it because it is simply the right thing. Our worlds don’t just benefit from diversity; they survive because of it.