Operations Technical Support

7 months ago

Wellington City, New Zealand Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
The role of the Windows Server & Application Systems Administrator is to provide the client engagement with support for the Production, Test, Disaster Recovery, Training and Development environments, in conjunction with implementing necessary changes to support the client's business needs.

Windows Servers are virtual running on VMware platforms. Databases are predominately Microsoft SQL.

**What success looks like in this role**
- Application management on Windows Server operating environments.
- Performs system configuration, software installation and upgrades of high availability systems.
- Provide technical support and help for internal/external departments and customers which are supported by our organization (Unisys CIS).
- Technical troubleshooting with a goal of continuous improvement.
- Incident resolution, technical troubleshooting, root cause analysis.
- Resolve support tickets related issues. Manage and execute Change Requests and Incidents.
- Follow strict change management and datacenter related policies and procedures.
- Keep system documentations up to date.
- Communication within the organization and with the client (non-end-users), internal support teams and external partners.
- Works well within a team environment.

**Application and Systems Management**
- Perform tactical performance monitoring.
- Perform software maintenance.
- Ensure backups are made of systems to allow for recovery of systems and data.
- Ensure that anti-virus and other security components are maintained and supported.
- Monitor system capacity against specific capacity plans and limits.
- Document basic reporting procedures for common tasks.
- Assist in the implementation of recurring change requests.
- Perform minor changes and more complex changes with the oversight of senior administrators.

**Incident Management**

Perform initial incident investigation, resolve incidents using documented procedures or troubleshoot and obtain recovery of normal operations as quickly as possible.

Provide incident reports as determined by the contracted deliverables.

**Change Management**

Document change implementation plans and execute the plans reviewed and approved by senior administrators. Perform basic and moderately complex changes with the oversight of senior administrators.

**Problem Management**

Gather and document information to assist with the root cause or escalate to senior administrators for solutions.

LI-KC1

**You will be successful in this role if you have**:
**You will be successful in this role if you have**:
Advanced knowledge and working experience with, but not limited to the following:

- Installation
- Patching
- Security
- Networking
- Printing
- Clustering, IIS
- Management Tools
- Scripting. Advanced PowerShell / PowerCLI scripting capabilities.
- Performance Tuning
- Terminal Services (RDS)
- Ability to work with customers and other technical teams.
- Knowledge of standard networking ports and protocols.
- Ability to follow documented patch management solutions.
- Familiarity with IT Service Management terms and processes.
- VMware Administration of virtual machines.
- Azure Administration and exposure to Azure Monitor
- AD/LDAP Administration, Configuration and Management.
- Problem/Diagnosis skills for all areas above.
- Experience with modern IT operations methodologies such as ITIL, with emphasis on IT process improvement.
- Strong team skills, works well across complex organization and drives collaboration.
- Familiarity with systems management concepts, processes and standards; capacity/performance management and tuning; and storage and network management.
- Excellent communications and interpersonal skills.
- Expert level Application Administration, Configuration and Management.
- Interprets internal or external business issues and recommends solutions/best practices.
- Solves problems; takes a broad perspective to identify solutions.
- Works independently, with guidance in complex situations.

**Qualifications and Experience**
- University degree or equivalent education and experience
- Minimum of 3 years domain experience
- Strong understanding of Application support and maintenance

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