Margin Assurance Analyst
2 weeks ago
Company Description
Symbio (ASX: SYM) is a software company changing the way the world communicates.
Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.
**Job Description**:
We are looking for a **Margin Assurance Analyst** to join the Margins Assurance team. This role is responsible for ensuring accuracy, reporting, and understanding of revenue and cost of goods (COGS) across the company’s billing systems.
Reporting to the Margin Assurance Team Leader, this role will research services, analyse the business drivers, and work closely with the Symbio Finance, Product, Billing, Systems and Commercial Teams to resolve issues.
**What you'll do as a Margin Assurance Analyst**:
- Audit and evaluate customer/vendor invoices, contracts, and orders to ensure accurate billing
- Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings
- Work with internal and external stakeholders to ensure services are at the appropriate margins and installed and disconnected in agreed timeframes
- Identify process improvements driving efficiencies throughout the business
- Manage customer fraud disputes by coordinating between customers / suppliers
- Support ad hoc requests, reports, and projects
**Qualifications**:
**What you'll need to succeed**:
- 2-5 years’ experience as a Reconciliation Specialist or in a similar role
- Ability to analyse financial records, gauge accuracy, and ensure payments are taking place in a timely manner
- Experience in examining and analysing records to identify errors and any other irregularities that might interfere with collections or billings
- Proficiency in Microsoft Excel
- Demonstrated written and verbal communication skills
- Deadline driven and detail orientated
- Willingness to learn new systems and billing methods
**What's it like to work here?**
We strive for a healthy, inclusive, and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun working environment with social events, prayer rooms, pool tables and fully stocked bar
If this sounds like the next great step in your career, we'd love to hear from you.
Additional Information
**Life at Symbio**
Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.
We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.
Our employees’ happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward & recognition programs and social clubs.
At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.
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