Fleet Services Coordinator
1 week ago
First Rescue NZ Limited is a growing New Zealand-based company providing assistance services in the automotive, property management, and insurance industries in NZ and Australia. Our SurePlan Accident Management team offers professional fleet risk management services. We help to manage accidents and claims for fleet owners and operators, vehicle manufacturers and insurance companies. We also provide proactive support to our clients to enable them to avoid accidents and develop safer drivers.
This role is an opportunity to grow your knowledge and understanding of the insurance industry and the vendor management process. You will have a passion for providing exceptional customer service and a keen interest in the insurance industry.
- **As a member of our Accident Management team, you will**:_
- Manage insurance claims end-to-end, from the initial call following the accident through to completion
- Provide information to the caller about the repair and any requirements
- Appoint an appropriate repairer
- Communicate with insurance companies, drivers, and other stakeholders
- Assist with third-party recoveries & settlements
- Provide exceptional customer service throughout the process
- **What we want from you**:_
- Excellent computer skills
- Exceptional customer focus is a must, it's all about the customer experience
- Ability to work under pressure and manage multiple priorities and deadlines
- Excellent communication and problem solving skills
- Be a team player, ready to learn, and enthusiastic
- **What's in it for you?**_
- Attractive remuneration package
- Hybrid work from home and office
- Modern office based in Sylvia Park; just outside the shopping mall, close to the motorway and 2-minute walk to the train station
- Staff benefits including, free health or life insurance, free car parking and discounted general insurances
- Full induction and ongoing mentoring/training
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00 - $65,000.00 per year
**Benefits**:
- Employee discount
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
- No weekends
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