Repairs Coordinator

**Repairs Coordinator**

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

**Our work will take you in different directions.**

We’re looking for a **Repairs Coordinator **to join our Installation team in Auckland In this position you will be interacting with the customers and the end-users, the supervisor, the account representative, the KONE Customer Care Centre, technical support, the stock keeper, and inspectors or consultants as assigned.

**What will you be doing?**:

- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

**What are we looking for?**:

- Experience from customer service.
- Prior experience of elevator/escalator industry is an asset.
- Advanced knowledge of electronics.

**There’s so much more to KONE than you may realise.**
- Enjoy career progression opportunities within a global organisation
- Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
- Grow with comprehensive learning and development programs covering a wide range of professional skills

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.