Duty Manager
6 months ago
Situated in the town centre of the infamous “windy city”, just a short stroll to funky cafes, incredible shopping, and the beautiful Wellington harbour, the Travelodge Wellington is recruiting a passionate hospitality professional for the full-time role of Duty Manager.
About the role.
As the Duty Manager you will lead the dynamic Front Office team with the “hands-on” day-to-day operations and the delivery of high-level customer service to our guests.
Responsibilities include
- Coordinate tasks for each shift and delegate to receptionists
- Ensure smooth delivery of the daily check-in/check-out process and procedures.
- Conduct daily team briefings
- Resolve guest complaints promptly and efficiently
- Preparation and delivery of daily reports, relating to occupancy
About You
- Previous experience front office/hotel at a supervisory level
- Proven experience in leading and effectively motivating a team
- Immaculate grooming and personal presentation
- Proven consistent high-level delivery of customer service.
- Strong communication skills (written and verbal)
- Ability to work a variety of shifts including weekends, evenings, and public holidays
- Current LCQ, First Aid certificate, or General Manager's Certificate (or ability to obtain)
Why TFE Hotels (perks)
- Supportive, friendly team and company culture
- Global hotel discounts for you and your family and friends
- Travel and wellness discounts
- Paid Birthday leave to celebrate the day and eat cake
- Food and Beverage discounts at our cool bars with amazing views
- Leave options to attend to the things in life that are important to you
- Paid parental leave
- International exchange-the chance to explore your career on the other side of the globe
- Learning, development and career progression
- Community (Giving back out there, feels extra good here
- Recognition with your chance to shine
To be considered you will require Full Working Rights for New Zealand.
We recognise and celebrate your uniqueness and promise to give more back. So, dive in and find more as part of our leadership team at TFE Hotels
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- Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have seven brands, with 69 hotels, in six countriesand we’re not stopping there, with 20 new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible, and talented, you’ll find more than you expected, and we’ll support you every step of the way.
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