Cafe Manager

1 day ago


New Plymouth, New Zealand Robert Harris Full time

DUTIES AND RESPONSIBILITIES
- Overall responsibility for the profitable operation and organisation of the cafe, including front of house and back of house.
- Set and manage budgets.
- Organise and supervise marketing and promotional activities.
- Manage FOH staff - impart knowledge, skills and training to all staff to ensure high standards.
- Manage FOH staff rosters/FOH staff records.
- Interview and recruit FOH staff.
- Undertake FOH staff appraisals and disciplinary action when required.
- Identify, develop and maintain establishment policies and procedures.
- In conjunction with the Chef plan the cafe menus.
- Plan cafe beverage lists.
- Set policies and maintain standards for health & safety at work in all areas, as well as kitchen areas (in conjunction with the Chef).
- Ensure all equipment and work environments are operational.
- Arrange for equipment purchases and repairs.
- Order and maintain inventory to ensure efficient operations.
- Meet with suppliers.
- Liaise with licensing authorities (if the cafe has a liquor licence) and other regulatory bodies as required.
- Set cash management procedures and ensure compliance to these procedures.
- Ensure compliance with security procedures.
- Ensure compliance with the establishment’s host responsibility practices and adherence to sale and supply of alcohol regulations, if applicable.
- Ensure quality of food and beverage presentation.
- Interact with customers.
- Set procedures to ensure a high standard of customer service and customer satisfaction.
- Implement customer enquiry and complaints procedures and ensure all enquiries and complaints are handled promptly and efficiently.
- Uphold morale in the cafe.
- Ensure relationship between front of house and kitchen staff is of a high standard.
- Manage FOH staff meetings.
- Prepare management reports on the sales and profitability of the business.
- Any other duties the employer may reasonably require.

Requirements
- At least diploma qualification or 1 year cafe working exp
- Training skills
- Computer skills: Microsoft Office, cafe management software
- Budgeting and menu costing skills
- Organisational and time management skills

INTERPERSONAL & PERSONAL SKILLS
- Excellent customer service skills
- Excellent communication skills (written and oral)
- Motivational and leadership skills


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